Ritikesh Ram
NEW PLYMOUTH,Taranaki
Summary
Passionate hospitality and tourism management professional from Fiji, now based in New Zealand, with hands-on experience in serving tables, barista and restaurant management, front office operations, and event management. Currently pursuing a Bachelor of Applied Hospitality and Tourism Management degree, I have a strong background working in luxury resorts such as Emirates One & Only Wolgan Valley and Intercontinental Hayman Island Resort. My friendly demeanor, trustworthiness, and organizational skills make me a valuable asset to any team. I'm enthusiastic about contributing positively to your hotel and continuing my journey in hospitality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
InterContinental Hayman Island Resort
Whitsunday Islands , QLD
2023.01 - 2023.06
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Inspected all assigned rooms upon completion of cleaning duties.
- Communicated effectively with team members about daily assignments and task progress.
- Communicated with maintenance team on damages to repair.
Food and Beverage Attendant
Emirates One & Only Wolgan Valley
NSW , Australia
2021.07 - 2022.02
- Welcomed and thanked guests to demonstrate appreciation
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Prepared and led food service training programs to teach staff various tasks.
Education
Bachelor's Degree, Applied Hospitality And Tourism Management -
Pacific International Hotel Management School
New Plymouth 2024-07
Skills
- Customer service-focused
- Teamwork and Collaboration
- Chemical Handling
- Health Standards Compliance
- Effective Communication
- Reliability
- Professionalism
- Time management abilities
- Staff Leadership
- Wine Knowledge (Beginner)
- POS System Operation
Certification
- Responsible Service of Alcohol Issued Sep 2021 - Expires Sep 2026 CCH11060169
- First Aid Level 1 Certification
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Housekeeping Room Attendant
InterContinental Hayman Island Resort
2023.01 - 2023.06
Food and Beverage Attendant
Emirates One & Only Wolgan Valley
2021.07 - 2022.02
Bachelor's Degree, Applied Hospitality And Tourism Management -
Pacific International Hotel Management School
- Responsible Service of Alcohol Issued Sep 2021 - Expires Sep 2026 CCH11060169
- First Aid Level 1 Certification
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