Rizwana Rizwana
Mount Albert Road Mount Roskill,Auckland
Summary
Dynamic and results-oriented professional with extensive experience in customer service and call center operations, notably with Customer Contact in India. Excelled in complaint resolution and customer relationship management, significantly enhancing customer satisfaction and loyalty. Skilled in multitasking and teamwork, adept at improving service delivery and streamlining processes for optimal efficiency and productivity.
Overview
4
4
years of professional experience
Work History
Tele Calling
Recovery (collection) in (India)
05.2023 - 04.2024
- Utilized persuasive communication techniques to educate potential clients on available products or services.
- Contributed to company growth by upselling products and services to customers based on their needs.
- Streamlined call processes for enhanced productivity and reduced wait times for callers.
- Assisted customers by answering questions and responding to inquiries.
Tele Caller
Couriers Logic Consultancy in (India)
01.2022 - 04.2023
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
Customer Service Representative
Customer Contact in (India)
03.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Bachelor Of Arts - Economics , Sociology, Literature
Osmania University
India Osmania University 06.2012
Skills
- Patience and tolerance
- Goal oriented
- Customer support
- Call center experience
- Customer relationship management
- Complaint resolution
- Building rapport
- Call center operations
- Language fluency
- Resolving issues
- Customer communications
- Answering questions
- Quality control
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
Timeline
Tele Calling
Recovery (collection) in (India)
05.2023 - 04.2024
Tele Caller
Couriers Logic Consultancy in (India)
01.2022 - 04.2023
Customer Service Representative
Customer Contact in (India)
03.2020 - 04.2021
Bachelor Of Arts - Economics , Sociology, Literature
Osmania University
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