Robert Theron

Dear Hiring Manager,

I am excited to apply for the Technology Support Specialist role at Waka Kotahi. With over 6 years of experience in IT support at PwC and NTT Ltd, I am confident in my ability to provide high-quality technical assistance to internal users and help enhance operational efficiency. My experience in troubleshooting, customer service, and my technical background I believe make me a strong candidate for this position.

In my current role as a Technology Concierge at PwC, I provide Level 1-2 IT support for internal staff, managing service requests related to both hardware and software issues. I am particularly skilled in handling urgent and VIP requests ensuring that all users experience minimal downtime. Additionally, I have been trusted with system and device maintenance, which has improved the overall support experience at PwC.

At NTT Ltd, I was entrusted to manage the service desk for a major new client, where I acted as the sole service desk agent and worked closely with the client and the projects team. This experience helped me develop strong communication skills, as I was responsible for explaining technical details to non-technical clients, ensuring smooth project enrollments and resolving issues quickly.

I am studying a course on concepts of Mātauranga Māori and the relevance of the Treaty of Waitangi. This explores how indigenous Māori frameworks can be applied to contemporary settings which has enhanced my ability to communicate effectively in diverse environments. This will be especially valuable in the role of Technology Support Specialist, where relationship management and understanding cultural perspectives are essential to building trust with users and stakeholders.

I am enthusiastic about the opportunity to bring my skills and experience to the team, where I can contribute to continuous service improvement and work collaboratively with technical teams. I look forward to the possibility of discussing this role with you further.

Thank you for considering my application. I look forward to hearing from you soon.

Sincerely,
Robert Theron