Open To Work
Robert (Rob) Ben
Auckland,New Zealand
Work Preference
Summary
I've been in the Despatch profession for almost 25 years. Its what I do, Its what I'm good at and it's what I want to keep doing. I value Hard work, Honesty and Integrity, values I believe are sought by all Employers.
Overview
26
26
years of professional experience
Work History
Container Despatcher
Super Freight
09.2025 - Current
- Coordinating collection and delivery of empty containers to and from Customers Sites
- Monitored fleet operations, ensuring compliance with safety regulations and protocols.
- Implemented process improvements to enhance communication between drivers and clients.
- Managed real-time tracking of shipments, resolving issues promptly to maintain service quality.
- Working closely with the FCL Team to provide optimal service to our Customers
3PL Despatcher - Heavy
UNITE Logistics
12.2021 - 05.2025
- Taking jobs direct from Customers via phone, email etc, then plan and monitor job through to completion.
- Quote and price jobs for Customers.
- Book in and organize Truck services, COF's and maintenance with our Mechanics.
- Promote Health & Safety and best work practices with the Drivers.
- Work closely with fellow Despatchers and Managers.
3PL Despatcher for Placemakers
UNITE Logistics
09.2014 - 09.2019
- Plan and schedule deliveries to Site, credit collections and Supplier pickups for 3 Branches using 3PL booking system - GoFreight.
- Working closely with UNITE Despatchers to drive efficiencies by trying to make sure Trucks are never empty especially on return Trips.
- Lead Health and Safety and helping Drivers with GoFreight
- Conduct weekly Toolbox meetings with Drivers
- Book in and organize Truck services, COF's and maintenance with our Mechanics.
Despatch Supervisor
Placemakers Mt Wellington
09.2004 - 09.2014
- Lead and oversee the Despatch Operation consisting of 2 Despatchers (Hiab and Flatdeck), 2 Forklift Drivers loading and unloading Trucks, 5 Ordering picking and packing deliveries and 5 Subcontractor delivery Trucks (3 Hiabs and 2 Flatdecks).
- Working closely with the Yard Supervisor and Operations Manager sorting to Staff numbers and Stock etc.
- Working with Sales Manager and Branch Manager in regards to Customer Freight charges and agreements etc.
- Prepare our Subcontractor Monthly Statement for delivery Trucks and pass onto our Finance Manager for payment.
- Processing product returns and crediting back to Customers Accounts
Despatcher
Placemakers Mt Wellington
06.2001 - 09.2004
- Plan and schedule all Hiab and Flatdeck deliveries from the Branch and local Suppliers to Customers Sites using our in-house delivery system.
- Liase with Sales Team and Account Managers regarding deliveries, ETA, collections etc.
- Lead and motivate a small Team of Placemakers Staff plus 3 delivery Drivers.
- Pick and Pack delivery orders
Forklift Driver
Placemakers Mt Wellington
02.2000 - 06.2001
- Loading and unloading packs of timber, steel and pallets of construction panels and concrete blocks off of Placemakers delivery Trucks and Supplier delivery Trucks.
- Customer Service, from assisting with product selection and recommendations to loading up and closing the Sale.
- Stock replenishing and rotation to Yard cleanup and Maintenance.
- Picking and Packing delivery orders.
- Cover Despatcher when leave.
Education
Sixth Form - Maths, English, Physics, Chemistry, Design Tech
Tereora College
Rarotonga, Cook Islands01-1993
Skills
- Full Car Licence with 0 endorsements
- Container Booking Systems - VBS, Container Chain and Inbound Connect
- Eroad
- Microsoft Office - Excel, Word, Outlook and Teams
- Gofreight / Trifecta delivery System
- Placemakers Delivery Management System (DMS)
Timeline
Container Despatcher
Super Freight
09.2025 - Current
3PL Despatcher - Heavy
UNITE Logistics
12.2021 - 05.2025
3PL Despatcher for Placemakers
UNITE Logistics
09.2014 - 09.2019
Despatch Supervisor
Placemakers Mt Wellington
09.2004 - 09.2014
Despatcher
Placemakers Mt Wellington
06.2001 - 09.2004
Forklift Driver
Placemakers Mt Wellington
02.2000 - 06.2001
Sixth Form - Maths, English, Physics, Chemistry, Design Tech
Tereora College
PERSONAL SKILLS
- Communication: Keeping in contact and updating Customers and work Colleagues with ETA's etc
- Organized: Making sure I'm one step ahead and jobs are planned as well ahead as possible.
- Problem Solving: Keep calm and quickly list all the options you have and pick out the best and work towards that. Never be afraid to as for help.
- Teamwork: have a clear goal with other Work Colleagues of what needs to be achieved and work towards that goal together.