Rochelle Hollis-Coe
Glen Innes,AUK
Summary
I am an experienced accounts clerk with 12 years in the finance sector. I take pride in doing my job to a high standard. I work well under pressure and welcome any new learning experiences. I have extensive knowledge & experience in customer services, databases & financial functions. I am ready to broaden my skill set and take the next step in my career.
Overview
12
12
years of professional experience
Work History
Treasury Clerk
Limelight Group Head Office
05.2013 - 05.2023
- Processed banking downloads; Incoming customer payments & dishonours daily.
- Processed direct debit files daily.
- Processed any file that was required for banking.
- Processed incoming payments for the commonwealth bank account.
- Processed information for pincard report daily.
- Branch banking reconciliations for 23 branches.
- Processed refunds for staff & customers.
- Processed, checked, verified & disbursed easicash loans for 23 branches.
- Assisted branches with investigating payment & finance queries.
- Kept accurate & updated records of unallocated payments & assigned them to the correct accounts, when correct customer was identified.
- Processing & settlement of all Insurance payments for car finance.
- Settlements of all account products - Easi own, easicash, car finance, pincard, revolving credit & refinance accounts.
- Credit & debit adjustments.
- Data entry when required.
- Liaising with the bank for any issues that arose surrounding payment, dishonour & disbursement discrepancies.
- General Ledger & reversing journal adjustments when required.
- Backup for other finance roles when staff is on leave
Accounts Assistant
Limelight Group Headoffice
03.2012 - 05.2013
- Performed administrative and clerical duties such as word processing, data entry & copying.
- Updated and produced Daily Sales Reports, Daily Trading, Daily Arrears & Mid-Month Forecast.
- Processed Payments to accounts.
- Processed all Staff Purchases & Easiown Accounts.
- Processed wage deductions for staff members.
- Daily Bank Reconciliations.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Processed Refunds for both Staff & Customers.
- Answering inbound calls from call center
- Backup for Treasury Clerk Role when staff on leave.
Debt Recovery Officer
Limelight Group Headoffice
02.2011 - 03.2012
- Worked in call center environment handling incoming and outbound calls
- Entered client details and notes into system for network access and review.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collaborated with network branches to verify customer compliance with payment plans.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Achieved KPI targets on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
Education
NZ Diploma in Business - Human Resources Management
Open Polytechnic
Distance Learning10.2025
Pathway Certificate-Diploma - Microsoft Excel
Career Academy
Distance Learning12.2023
Certificate - Accounting
Career Academy
Distance Learning10.2020
Skills
- Daily Banking Disbursements
- Microsoft Office
- Microsoft Excel
- Banking Reconciliations
- Billing & Payment Investigations
- Data Inputting
- Financial Reporting
- Collections
- Payment Processing
- File and Database Management
- Account Settlements
- Ledger and Journal Entries
Interests
- Reading
- Playing switch & play station
- Researching my family tree
- Watching Movies
- Hanging out with my son and husband
- Anything Harry Potter
References
Upon Request
Timeline
Treasury Clerk
Limelight Group Head Office
05.2013 - 05.2023
Accounts Assistant
Limelight Group Headoffice
03.2012 - 05.2013
Debt Recovery Officer
Limelight Group Headoffice
02.2011 - 03.2012
NZ Diploma in Business - Human Resources Management
Open Polytechnic
Pathway Certificate-Diploma - Microsoft Excel
Career Academy
Certificate - Accounting
Career Academy
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