Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
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Rochelle Hollis-Coe

Glen Innes,AUK

Summary

I am an experienced accounts clerk with 12 years in the finance sector. I take pride in doing my job to a high standard. I work well under pressure and welcome any new learning experiences. I have extensive knowledge & experience in customer services, databases & financial functions. I am ready to broaden my skill set and take the next step in my career.

Overview

12
12
years of professional experience

Work History

Treasury Clerk

Limelight Group Head Office
05.2013 - 05.2023
  • Processed banking downloads; Incoming customer payments & dishonours daily.
  • Processed direct debit files daily.
  • Processed any file that was required for banking.
  • Processed incoming payments for the commonwealth bank account.
  • Processed information for pincard report daily.
  • Branch banking reconciliations for 23 branches.
  • Processed refunds for staff & customers.
  • Processed, checked, verified & disbursed easicash loans for 23 branches.
  • Assisted branches with investigating payment & finance queries.
  • Kept accurate & updated records of unallocated payments & assigned them to the correct accounts, when correct customer was identified.
  • Processing & settlement of all Insurance payments for car finance.
  • Settlements of all account products - Easi own, easicash, car finance, pincard, revolving credit & refinance accounts.
  • Credit & debit adjustments.
  • Data entry when required.
  • Liaising with the bank for any issues that arose surrounding payment, dishonour & disbursement discrepancies.
  • General Ledger & reversing journal adjustments when required.
  • Backup for other finance roles when staff is on leave

Accounts Assistant

Limelight Group Headoffice
03.2012 - 05.2013
  • Performed administrative and clerical duties such as word processing, data entry & copying.
  • Updated and produced Daily Sales Reports, Daily Trading, Daily Arrears & Mid-Month Forecast.
  • Processed Payments to accounts.
  • Processed all Staff Purchases & Easiown Accounts.
  • Processed wage deductions for staff members.
  • Daily Bank Reconciliations.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Processed Refunds for both Staff & Customers.
  • Answering inbound calls from call center
  • Backup for Treasury Clerk Role when staff on leave.

Debt Recovery Officer

Limelight Group Headoffice
02.2011 - 03.2012
  • Worked in call center environment handling incoming and outbound calls
  • Entered client details and notes into system for network access and review.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collaborated with network branches to verify customer compliance with payment plans.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Achieved KPI targets on consistent basis.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Responded to customer inquiries and provided detailed account information.
  • Researched billing errors and discrepancies to initiate corrective action.

Education

NZ Diploma in Business - Human Resources Management

Open Polytechnic
Distance Learning
10.2025

Pathway Certificate-Diploma - Microsoft Excel

Career Academy
Distance Learning
12.2023

Certificate - Accounting

Career Academy
Distance Learning
10.2020

Skills

  • Daily Banking Disbursements
  • Microsoft Office
  • Microsoft Excel
  • Banking Reconciliations
  • Billing & Payment Investigations
  • Data Inputting
  • Financial Reporting
  • Collections
  • Payment Processing
  • File and Database Management
  • Account Settlements
  • Ledger and Journal Entries

Interests

  • Reading
  • Playing switch & play station
  • Researching my family tree
  • Watching Movies
  • Hanging out with my son and husband
  • Anything Harry Potter

References

Upon Request

Timeline

Treasury Clerk

Limelight Group Head Office
05.2013 - 05.2023

Accounts Assistant

Limelight Group Headoffice
03.2012 - 05.2013

Debt Recovery Officer

Limelight Group Headoffice
02.2011 - 03.2012

NZ Diploma in Business - Human Resources Management

Open Polytechnic

Pathway Certificate-Diploma - Microsoft Excel

Career Academy

Certificate - Accounting

Career Academy

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Rochelle Hollis-Coe