Ronel D. Capote II
Wigram,New Zealand
Summary
Customer-focused hospitality professional with extensive experience in front office operations and guest relations. Currently serving as Guest Service Agent/Night Porter, responsible for training staff and overseeing Night Audit procedures. Skilled in Opera PMS and Microsoft Excel, with strong leadership and problem-solving abilities in dynamic environments.
Overview
6
6
years of professional experience
Work History
Night Porter / Guest Service Agent / Night Audit - Cross Trained
Novotel Christchurch Airport
11.2025 - Current
- Fast paced environment Front Desk Service - Guest Assistance and Reservations - Cross Training Night Audit processing report and account balancing - Overnight Security, Senior Guest Service on the floor.
- Supporting team operations, Supervising new trainees, Assisting management in delegating tasks and ensuring team efficiency during busy periods and overnight operations.
- Fast paced environment Front Desk Service - Guest Assistance and Reservations - Cross Training Night Audit processing report and account balancing - Overnight Security, Senior Guest Service on the floor.
Production Worker
Synlait
Dunsandel
01.2022 - 01.2023
- Factory worker at Synlait Limited, Debagging, supervising cans through safety scanning, sanitizing machines, ensuring safety and cleanliness of the product.
- Factory worker at Synlait Limited, Debagging, supervising cans through safety scanning, sanitizing machines, ensuring safety and cleanliness of the product.
Crew Trainer
Mcdonalds
Ashburton
03.2020 - 01.2022
- Crew Trainer at McDonald's for 2 years, Maintaining health and safety and preparing food and serving customers.
- Trained new crew members in food preparation and safety protocols.
Education
Diploma - Tourism and Travel Management and Business - People and Culture Level 5
New Zealand School of Tourism
Certificate - International Flight attending Level 4
New Zealand School of Tourism
Level 4 - Responsible Service of Alcohol Obtained In IFA
RSA
NCEA Level 1, 2, 3 - Graduated Year 13
Ashburton College
Skills
- Night audit procedures
- Front Desk Operations
- Guest relation
- Customer Service
- Financial Transaction Management
- Administrative Reporting
- Microsoft Excel
- Opera Cloud - Opera PMS
- Technical proficiency
- Team Leadership
- Staff Training
Languages
- English
- Tagalog
Timeline
Night Porter / Guest Service Agent / Night Audit - Cross Trained
Novotel Christchurch Airport
11.2025 - Current
Production Worker
Synlait
01.2022 - 01.2023
Crew Trainer
Mcdonalds
03.2020 - 01.2022
Diploma - Tourism and Travel Management and Business - People and Culture Level 5
New Zealand School of Tourism
Certificate - International Flight attending Level 4
New Zealand School of Tourism
Level 4 - Responsible Service of Alcohol Obtained In IFA
RSA
NCEA Level 1, 2, 3 - Graduated Year 13
Ashburton College