Rosalind Gloria Agaalii
Christchurch
Summary
Customer Service Professional skilled in conflict resolution and call management. Maintained high customer satisfaction while efficiently handling flight bookings and inquiries, contributing to improved customer satisfaction scores. Front Desk Receptionist experienced in managing guest inquiries and multi-line phone systems, demonstrating exceptional communication and multitasking abilities.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Front Desk Receptionist (Fixed-term)
Iss Cleaning Limited
Linwood
02.2026 - 06.2026
- Greeted clients and visitors with a friendly demeanor and professionalism.
- Answered incoming calls and routed inquiries to appropriate staff, enhancing communication flow within the office.
- Coordinated appointments and organized reception calendar to optimize scheduling and minimize conflicts.
- Handled incoming and outgoing emails and couriers, ensuring prompt and accurate distribution of information.
- Assisted with data entry and document preparation, maintaining high accuracy and attention to detail.
- Processed payments and issued accurate receipts, ensuring customer satisfaction during transactions.
- Maintained a tidy and organized front desk to enhance visitor experience.
Customer Care Representative - Remote role
Jetstar
Wainoni
09.2025 - 12.2025
- Managed high-stress inbound calls from passengers regarding flight delays, cancelations, and baggage issues, maintaining a calm demeanor and high customer satisfaction scores.
- Resolved customer inquiries through phone and email communication.
- Assisted customers with flight bookings, itinerary changes and seat selections.
- Provided detailed information on Jetstar's services and policies clearly and accurately.
- Maintained up-to-date knowledge of flight schedules and changes.
Education
Level 3 Certificate - Buisness ( Administration And Technology)
Open Polytechnic
02.2025 - 07.2025
Skills
- Appointment scheduling
- Call management
- Call handling
- Inbound customer service
- Customer service
- Complaint handling
- Conflict resolution
- Communication skills
- Verbal communication
- Documentation skills
- Data entry
- Data entry accuracy
- Payment processing
- Transaction processing
- Flight booking systems
- Flight management
- Time management
- Multitasking
- Problem solving
- Decision-making
- Issue follow up
- Product knowledge
- Attention to detail
- Professional demeanor
- Reliability
- Calm and professional under pressure
- Stress management
- Empathy and patience
- Cultural awareness
- Emotional awareness
- Call center experience
- MS office
- Calm and professional under pressure
Languages
English
First Language
Samoan
Proficient (C2)
C2
Hobbies
- Photography
- Volunteer work
- Reading
- Hiking
- Travel
- Art
References
References available upon request.
Timeline
Front Desk Receptionist (Fixed-term)
Iss Cleaning Limited
02.2026 - 06.2026
Customer Care Representative - Remote role
Jetstar
09.2025 - 12.2025
Level 3 Certificate - Buisness ( Administration And Technology)
Open Polytechnic
02.2025 - 07.2025