Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Affiliations
Timeline
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ROSE NGUYEN

Wellington Region,NZ

Summary

Friendly and motivated team lead with experience running day-to-day operations, training staff, and keeping finances accurate. Stepped up as Acting Manager to handle budgets, ordering, and end-of-day reporting, while keeping customers happy in busy environments. Confident with numbers and detail, but I also enjoy working face-to-face with clients to build relationships and solve problems. Ready to bring that mix of people skills and accuracy into a long-term role in banking.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head Barista

Mojo Coffee
02.2022 - Current
  • Prepared high-quality coffee beverages following standard recipes and techniques.
  • Educated customers about coffee origins, brewing methods, and menu items.
  • Operate POS, and assist with stock intake, rostering support, and daily sales reporting.
  • Build customer relationships, and resolve issues to retain loyalty.

Acting Manager (Covering Leave)

Saloon Eatery
Wellington
09.2024 - 01.2025
  • Covered full managerial responsibilities over a 4-month period, including daily operations, rostering support, and staff supervision.
  • Managed stock ordering (coffee/milk/food) and monitored daily operating costs/budgets.
  • Produced end-of-day sales reports, and coordinated with catering partners.
  • Coordinated large catering orders of up to 100 people, balancing logistics, client requirements, and cost control.
  • Trained and supported new team members, and handled customer escalations professionally.

Bartender / Front of House

The Simply Grill Kitchen
Wellington
01.2021 - 05.2022
  • Prepared cocktails and beverages; ensured host responsibility compliance while meeting KPIs for upselling entrées and premium liquor.
  • Managed reservations, table service, and payment transactions.
  • Maintained bar stock and worked collaboratively with the floor team under pressure.

Casual Receptionist

Beauty Queen Nail and Spa
Wellington
11.2021 - 01.2022
  • Greeted visitors and provided them with assistance.
  • Answered phone calls and scheduled appointments for various services.
  • Provided information about services, pricing, and promotions to clients.
  • Scheduled and confirmed appointments.

Education

High School Diploma -

Mana College
Wellington, NZ
01-2022

Skills

  • Customer service
  • Cash handling
  • POS operations
  • Sales reporting
  • Expense tracking
  • Regulatory compliance
  • Confidentiality
  • Sales and expense tracking
  • Bank reconciliation
  • Financial reporting
  • Excel (intermediate)
  • Xero (intermediate)
  • MYOB (Intermediate)
  • Google Workspace
  • Microsoft Office

Certification

  • Licence Controller Qualification (LCQ), 2024
  • Xero Advisor Certification (Intermediate), 2025
  • MYOB Acumatica Certification – Customer Service Representatives (Intermediate), 2025

Accomplishments

  • Trusted to step up as Acting Manager for four months, overseeing daily operations, rostering, budgeting and catering orders of up to 100 people.
  • Consistently accurate with cash handling and end-of-day reporting, maintaining zero till variances.
  • Met sales KPIs through upselling premium products and services in both hospitality and reception roles.
  • Trained and mentored new staff, building team capability and improving workflow efficiency.

References

Available on request.

Affiliations

  • Xero Advisor Certification
  • Myob Acumatica for customer service representatives
  • License Controller Qualification (LCQ)

Timeline

Acting Manager (Covering Leave)

Saloon Eatery
09.2024 - 01.2025

Head Barista

Mojo Coffee
02.2022 - Current

Casual Receptionist

Beauty Queen Nail and Spa
11.2021 - 01.2022

Bartender / Front of House

The Simply Grill Kitchen
01.2021 - 05.2022

High School Diploma -

Mana College

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