ROSEMARIA UAEA
Clendon Park,New Zealand
Summary
I am a caring, reliable and compassionate person with a genuine passion for supporting young people and helping them reach their potential. As a parent of 4 teenage sons, I have developed patience, understanding and strong communication skills when supporting young people through the challenges and changes of their teenage years. I am approachable, respectful and non-judgemental, and I understand the importance of creating an environment where young people feel safe, heard and valued. I bring a positive attitude, willingness to learn, teamwork and the ability to remain calm and supportive in challenging situations. I would be committed to contributing to a safe and supportive residential environment while encouraging young people in their daily routines, wellbeing and personal development.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Census Field Collector
Census Stats NZ
Clendon Park, Auckland
02.2023 - 05.2023
- Conducted in-person interviews to gather statistical data from households.
- Recorded and verified information using digital collection tools.
- Educated community members on the significance of census participation to enhance community engagement.
- Collaborated with team members to ensure accurate data submission.
- Maintained confidentiality of respondents' personal information diligently.
Sales Consultant
Datatek Pacific
East Tamaki, Auckland
04.2016 - 12.2020
- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Engaged clients to understand their needs and provide tailored solutions.
- Collaborated with team members to strategize on sales approaches and targets.
- Developed strong relationships with customers to enhance loyalty and retention.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Telephone interviewing and recruitment.
Reid Research
Mt Albert, Auckland
04.2009 - 09.2012
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Table games dealer
Skycity Casino
Auckland, New Zealand
02.2005 - 08.2007
- Resolved player disputes swiftly to maintain a positive atmosphere.
- Calmed angry guests or patrons using skills in active listening and positive engagement.
- Created a fun atmosphere for players at gaming tables by entertaining and engaging players at tables.
- Greeted incoming guests with enthusiasm to promote a fun, memorable and exciting experience.
- Maintained a positive attitude and professional demeanor during shifts.
- Communicated effectively with other members of the table games staff team.
Education
Level 2 - Health And Wellbeing
Solomon Group
Auckland, New Zealand 02.2025 - 05.2025
Level 3 - Travel & Tourism
Best Training
New lynn 04.2003 - 10.2003
NCEA Level 3 -
Marcellin College
Royal oak 02.2001 - 01.2002
Skills
- Communication
- Problem solving
- Relationship building
- Active listening
- Time management
- Reliability
- Leadership
- Integrity
- Versatile in the workplace
- Family engagement
- Life skills teaching
- Self-care awareness
- Mentoring
Personal Information
License: Full drivers licence
Interest: Working with children and young people, community involvement, Volunteering and helping others.
COMMUNITY & VOLUNTEER EXPERIENCE
Driving License: Full Car Licence
REFEREES
Dave Welsh,
Team Leader
Census Stats NZ
0210317171
Walterstrevens30@gmail.com
Estah Stowers,
Supervisor
Datatek Pacific
02102586367
estah@datatekpacificnz.co.nz
Louisa Vaka,
Church teacher leader
World Mission Society Church Of God
021565425
Hwj271807@gmail.com
Timeline
Level 2 - Health And Wellbeing
Solomon Group
02.2025 - 05.2025
Census Field Collector
Census Stats NZ
02.2023 - 05.2023
Sales Consultant
Datatek Pacific
04.2016 - 12.2020
Telephone interviewing and recruitment.
Reid Research
04.2009 - 09.2012
Table games dealer
Skycity Casino
02.2005 - 08.2007
Level 3 - Travel & Tourism
Best Training
04.2003 - 10.2003
NCEA Level 3 -
Marcellin College
02.2001 - 01.2002