Roshan Shakya
Auckland,CBD
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Tackles issues with relative ease and remains composed in all types of situations.
Overview
9
9
years of professional experience
Work History
Venue Manager
Montana Catering Auckland Limited
Auckland, Auckland
01.2017 - Current
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
Team Leader
Montana Catering Auckland Limited
Auckland, Auckland
02.2016 - 01.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Lead team of 10 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Maximized efficiency by removing safety hazards and debris from work areas.
Food and Beverage Attendant
Stamford Plaza Hotel
Albert, Auckland
07.2015 - 02.2016
- Running the room service shift
- Mis-en place and table presentation
- Taking room service order and posting order into the micros according to the guest requirement
- Checking room service stock and maintaining the par level to run the shift
- Delivering the food in the guest room and clearing the tray.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food and Beverage Attendant
Collective Hospitality, Orakei
Auckland, AUK
10.2014 - 08.2015
- Mis-en place and table presentation - Clean/polish glassware - Clean/flatware - Set venue to established standard and requirement as advised by event manager and Event Run sheet
- Welcome and seat guest - Ensure through knowledge of event run sheet - Ensure product knowledge of menu and wine list - Serve food and beverages according to collective standards - Clear tables to established standard - Ensure sequence of service is followed - Assist fellow colleagues - Follow responsible service of Alcohol guidelines - Follow food safety guidelines - Promptly action client requests
Food and Beverage Attendant
Hotel Yak & Yeti
Kathmandu, Nepal
01.2013 - 03.2014
- Deliver professional, courteous, and efficient service to Guests. Greet Guests and build rapport by asking questions and initiating conversation. Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages). Follow established table service procedures. Explain how various menu items are prepared, describing ingredients and cooking methods
- Roll silverware, set up food stations or set up dining areas to prepare for next shift or for large parties. Present Guests their check and settle payment. Practice teamwork by helping co-workers . Train and guide other Servers as requested by Manager - Perform other tasks as assigned by Manager - Check with customers to ensure guest are enjoying their meals and take action to correct any problems.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
Intern
Vivanta by Taj
Trivandrum, India, India
07.2012 - 10.2012
Intern
Golden Palm Tree Iconic Resort & Spa
Sepang, Malaysia, Malaysia
11.2011 - 05.2012
Education
Diploma - Business Management
Concordia Institutes of Business
Auckland11.2015
Higher Diploma - Hotel Management
International School of Tourism And Hotel Management
Kathamndu, Nepal2012
Skills
- Customer Service
- Leadership
- Computer skills
- Approachable and friendly
- Cultural awareness
- Business improvement
- Conflict Resolution
- Event planning and management
- Writing and verbal communication
- Relationship building
- Staff training/development
- Concessions management
- Delegation
Reference
Available on Request
Timeline
Venue Manager
Montana Catering Auckland Limited
01.2017 - Current
Team Leader
Montana Catering Auckland Limited
02.2016 - 01.2017
Food and Beverage Attendant
Stamford Plaza Hotel
07.2015 - 02.2016
Food and Beverage Attendant
Collective Hospitality, Orakei
10.2014 - 08.2015
Food and Beverage Attendant
Hotel Yak & Yeti
01.2013 - 03.2014
Intern
Vivanta by Taj
07.2012 - 10.2012
Intern
Golden Palm Tree Iconic Resort & Spa
11.2011 - 05.2012
Diploma - Business Management
Concordia Institutes of Business
Higher Diploma - Hotel Management
International School of Tourism And Hotel Management