Rosleen Devi
Auckland
Summary
Flexible Customer Service Representative offering 6years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Focused Business Administrator aiming to leverage advanced knowledge to acquire successful performance in business.
Overview
14
14
years of professional experience
Work History
Administrator - Business Operations
Leabank Dental
03.2022 - Current
- inbound and outbound calls to patients
- managing patients credit accounts and their treatment plans
- lodging claims with ACC and other service providers
- recovery from patients for outstanding balances of their treatments
- managing each dentist's accounts for their daily production
- planing and promoting companies for new patients
- handling companies social media accounts for patients enquiries and queries
- team work - work as dental assistant when short of staff.
- handling difficult clients and patient with their queries.
- managing staffs daily tasks and routines.
Collections Officer & Administrative Representative
Recoveriescorp Ltd Services, RCL
01.2012 - 01.2016
- Recoveriescorp is a Australian based company outsourced in Fiji who acts as recovery agents between the insurance companies and the Third Parties
- Handling inbound and outbound calls for customers general enquiries regarding their claims and payments
- Demonstrating excellence in customer service in all dealings in accordance to the company and clients policies, procedures and values
- Updating new files with given documents by the customers and sending them to the next team for collections
- Provide personalized service in line with the quality and training directives
- Responding to clients emails with given time frame and advising the next file handler of their next action
- Dealing with customer complaints in professional manner with companies guidelines
- Achieving daily targets set by operational managers
- Assisting team leaders by helping other agents on the floor
- Achieved Top Gun trophy award - 2014
- Completed certificate on: HOW TO BECOME A STAR AGENT
Accounts and Sales Representative
Extreme Stationery & Printing Ltd
01.2010 - 01.2011
- Extreme Stationery is a Privately owned enterprise that wholesales school and office stationeries and does a wide range of printing
- Monthly banking
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
Education
New Zealand Certificate in Business Administration - Business Administration & Technology
Open Polytechnic of New Zealand
Lower Hutt, NZ12.2023
Diploma - Accounting
Fiji National University
01.2016
Skills
- Call center background
- Team-oriented
- Customer research
- Customer relations
- Call Center Operations
- Senior leadership support
- Quality assurance controls
- Problem-solving abilities
- Microsoft Office expertise
- Administration Skills
- Inbound and Outbound Calling
- Data evaluation
Timeline
Administrator - Business Operations
Leabank Dental
03.2022 - Current
Collections Officer & Administrative Representative
Recoveriescorp Ltd Services, RCL
01.2012 - 01.2016
Accounts and Sales Representative
Extreme Stationery & Printing Ltd
01.2010 - 01.2011
New Zealand Certificate in Business Administration - Business Administration & Technology
Open Polytechnic of New Zealand
Diploma - Accounting
Fiji National University
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