Emma Waa
Cambridge,Waikato
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
17
17
years of professional experience
Work History
Accounts Co-Ordinator
Cambridge Resthaven
08.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
Cambridge Resthaven
08.2018 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Bar Worker
Oasis hideaway cafe
01.2015 - 08.2019
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Maintained full knowledge of beverage lists and promotions.
- Poured drinks using standard pour according to specifications.
- Managed strict beverage control to minimize waste.
- Set up glassware and liquor prior to events.
- Ensured liquor was secured at the end of shifts.
- Processed orders on a computerized Point of Sale system.
- Upheld strict cash handling procedures.
- Verified that guests at the bar were of legal age.
- Refused service to intoxicated guests.
Customer Service Representative
Tab
03.2008 - 03.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Skills
- Engaging personality
- Attending multiple customers
- Clear and effective communication
- Inventory
- Trusted key holder
- Customer-oriented
- Exceptional communication skills
- Quick learner
- Proficient in cash management
- Cash flow management
- Credit card processing
- Data Extraction
- Document Workflow
- Data Entry
- Telephone Etiquette
- Finance Operations
- Accounts Payable and Accounts Receivable
- Maintaining Strict Confidentiality
Timeline
Accounts Co-Ordinator
Cambridge Resthaven
08.2021 - Current
Receptionist
Cambridge Resthaven
08.2018 - 08.2021
Bar Worker
Oasis hideaway cafe
01.2015 - 08.2019
Customer Service Representative
Tab
03.2008 - 03.2018
NCEA Level 1
NCEA Level 2
NCEA Level 3
Education
NCEA Level 1
NCEA Level 2
NCEA Level 3
References
Reference available upon request
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