Summary
Overview
Work History
Skills
Hobbies
Timeline
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Ruby McKechnie

Auckland

Summary

Dynamic Store Manager with extensive retail experience. Excelling in team leadership and customer service in most recent management role. Driving store performance through customer care and effective staff training. Leading by example with a focus on cultivating a positive work environment. Adaptable and organized with motivation to achieve sales targets.

Overview

12
12
years of professional experience

Work History

Store Manager

Moochi
10.2022 - Current
  • Maintained sales through high level customer service and coaching staff on effective selling.
  • Managed staffing, rostering and training to positively impact overall store performance, targets and KPIs.
  • Fostered a positive and motivating work environment by leading by example and strengthening team dynamic.
  • Lead recruitment and mentored new hires in Auckland and Havelock North ensuring their induction and training is carried out effectively whilst setting them up for success.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control with full store stocktakes, cash control and daily operations to ensure smooth functioning of the store.

Brand Host Manager

Lonely Label
11.2020 - 09.2022
  • Hosted guests in space with warmth, kindness and empathy.
  • Provided bra fittings during opening hours as well as hosted private bookings for individuals and groups.
  • Welcomed new staff with inductions and training as Senior Brand Host.
  • Assisted with packing Online Orders as needed in our Dispatch Centre with efficiency and attention to detail.
  • Serviced daily Online Customer Care enquiries via Live Chat and email with strong written communication skills.
  • Coordinated daily operations such as Inventory Counts, stock management tasks and visual merchandising.

Sales Associate

Boux Avenue Lingerie
06.2016 - 02.2019
  • City and Guilds accredited Bra Fit specialist.
  • Provided measuring services for all clientele with equal value and consideration.
  • Maintained customer satisfaction with professional handling of returns and exchanges during peak trading over Christmas / New Years
  • Maximised sales with high level of product knowledge for complete solution to customer needs.
  • Assisted with visual merchandising with consistent attention to detail.
  • Effectively built rapport and lasting relationships with clientele and within team.
  • Prepared merchandise for sales floor by pricing, tagging and steaming.
  • Proudly acted as ambassador for brand and all values it represents.

Assistant Manager

R Hannah & Co
03.2013 - 02.2016
  • Run shifts while Store Manager is on rostered days off or absent.
  • Assisted with training and induction of new staff.
  • Applied strong organisational skills to track weekly performance and personal incentive targets of all team members including my own.
  • Helped motivate and develop team to achieve exceptional service through product training and leading by example.
  • Liaised with HR in regards to payroll and timesheets using exceptional phone manner and high level of communication skills.
  • Applied time management to delegate tasks during promotional changes / store setup changes while staying calm under pressure.
  • Liaised with freight companies to organise stock delivery and / or followed up any product damage or missing stock.
  • Assisted with visual merchandising with incentive to drive drive sales.

Skills

  • Strong relationship-building abilities
  • Effective organization
  • Confident and adaptable
  • Self directed management
  • Coaching and mentoring
  • Sales leadership

Hobbies

  • Pilates
  • Journaling
  • Time with friends and family
  • Trying new recipes!

Timeline

Store Manager

Moochi
10.2022 - Current

Brand Host Manager

Lonely Label
11.2020 - 09.2022

Sales Associate

Boux Avenue Lingerie
06.2016 - 02.2019

Assistant Manager

R Hannah & Co
03.2013 - 02.2016

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Ruby McKechnie