Ruth Collie-King

Customer Service:

• Serving behind the checkout and lotto counter in a friendly and engaging manner, handling till transactions, packing, and payment confidently and efficiently.
• Calling home delivery customers and taking down their orders.
• Putting together said orders for home deliveries, businesses, and the Department of Conservation.
• Communicating with customers about their orders and ordering products for said orders when needed.
• Picking and packing online orders.
• Writing out invoices for the Department of Conservation orders and emailing them to the correct recipients.
• Using a mobile EFTPOS terminal to put transactions through manually when needed.
• Handling customer complaints so that the customer walks away satisfied.

Cash Handling:

• Opening and closing the store, entering alarm code and locking doors, putting money in the tills in the morning and removing it at night.

Ordering:

• Placing cigarette and tobacco orders weekly, and lotto stationery orders when needed.

Sole Supervisor:

• Using a supervisor number to correct mistakes made on the till.
• Writing up lunch break lists and daily task sheets.
• Supervising part-time staff members after school and at the weekends.
• Training new staff members in working behind the till, stocking shelves, and in customer relations.

Departmental Procedures:

• Charging off daily orders to accounts from the florist and deli departments.
• Taking and recording daily chiller and freezer temperatures with an infared temperature gun.
• Checking scales are weighing correctly weekly and making sure tare weights are applied to packaging in the produce and deli departments.
• Checking prices with a PDT gun to make sure they're correct.
• Checking products for expiry and use-by dates.
• Stocking and facing shelves daily.
• Cleaning shelves.
• Assembling and deconstructing stock displays.