Sakshi Verma
CBD, Auckland
Summary
Experienced IT and Customer Service professional with a strong background in Project Management and Vendor Relationships, Account Management and Sales. Adept in communication, problem-solving, and analytical thinking. Eager to transition into cybersecurity, bringing a solid foundation in threat intelligence, incident response, and compliance awareness. Ready to leverage my skills and experience to contribute effectively in a cybersecurity role and further develop my expertise in the field.
Overview
7
7
years of professional experience
Work History
Product Integration Specialist (Contract)
The Warehouse Group
06.2023 - Current
- Led end-to-end integration projects, from design to implementation, ensuring seamless execution.
- Resolved integration issues while continuously identifying opportunities to enhance performance.
- Managed client onboarding, ensuring accuracy in application reviews and efficiently handling related queries.
- Built and maintained performance monitoring, logging, auditing, and testing tools.
- Utilized API-led web services (REST API, JSON, XML, HTML queries) to support integrations.
- Documented processes and provided clear technical support to business users.
- Fostered strong stakeholder relationships, offering expert guidance on complex integration solutions.
- Implemented OAuth 2.0 and SSL/TLS for secure API communications.
- Partnered with IT security to conduct vulnerability assessments and mitigate risks.
Senior Customer Care Representative
GoSee Travel
05.2021 - 06.2023
- Managed stakeholder account information with Salesforce CRM, building strong business relationships through effective communication and relationship management.
- Used Trello to capture and present client requirements, estimates, and timelines, ensuring projects met organization and deliverable standards.
- Achieved sales targets and KPIs by analyzing data trends and implementing strategies, while upselling insurance covers via CRM and HubSpot.
- Handled customer interactions across phone, email, live chat, etc., ensuring comprehensive service and support.
- Conducted Data Privacy Training: Educated team members on secure data handling practices, reducing data breach risks.
- Ensured Compliance: Performed regular audits to maintain GDPR and data protection regulations.
Front Desk Assistant
Quest Serviced Apartments
08.2020 - 05.2021
- Assisted with guest check-ins, booking management, and coordinating with housekeeping for a smooth guest experience.
- Trained new employees on customer service standards and hotel management systems, enhancing front-desk efficiency.
- Managed billing and room reservations using Xero for effective administrative support.
- Educated staff on data protection best practices, ensuring compliance with industry standards for data privacy.
Website Manager
Sustinnoworx
11.2019 - 07.2020
- Optimized e-commerce website operations, boosting online sales by 30% with strategic enhancements.
- Led website redesign to improve navigation and functionality using Adobe Creative Suite and HTML.
- Monitored performance with Google Analytics, delivering regular reports and recommendations to management.
- Performed regular security audits of the website to identify and address potential vulnerabilities.
- Worked with developers to introduce secure coding practices, reducing the risk of malicious attacks and data breaches.
IT Project Coordinator
Weppsol Technologies
09.2017 - 03.2019
- Developed web and mobile applications using Agile methods, managing testing, product roadmaps, and deadlines.
- Served as the primary contact for working groups, overseeing project documentation and providing status updates, third party vendors.
- Coordinated with stakeholders and vendors on requirements via Jira, ensuring alignment through workshops and feedback sessions.
- Tracked project progress with Asana, managing user stories, backlogs.
- Introduced secure development practices, ensuring all applications were developed following industry-standard security guidelines.
- Conducted risk assessments to identify potential security vulnerabilities in software projects and worked with developers to mitigate them.
- Assisted in implementing secure coding practices, including encryption, input validation, and access control.
Education
Information Technology
Cybersecurity Certification
Institute Of Data & AUT09.2024
Certification - Agile Project Management
Agile Project Management
APMG2023
Bachelor of Computer Application - Information Technology
Bachelor in Computer Applications
Trinity Institute Of Professional Studies2017
Skills
- Communication
- Problem-Solving
- Analytical Thinking
- Adaptability
- Attention to Detail
- Time Management
- Threat Intelligence & Incident Response
- Compliance Awareness
Timeline
Product Integration Specialist (Contract)
The Warehouse Group
06.2023 - Current
Senior Customer Care Representative
GoSee Travel
05.2021 - 06.2023
Front Desk Assistant
Quest Serviced Apartments
08.2020 - 05.2021
Website Manager
Sustinnoworx
11.2019 - 07.2020
IT Project Coordinator
Weppsol Technologies
09.2017 - 03.2019
Information Technology
Cybersecurity Certification
Certification - Agile Project Management
Agile Project Management
Bachelor of Computer Application - Information Technology
Bachelor in Computer Applications
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