Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
SAM NEILSEN V. CORTEZ

SAM NEILSEN V. CORTEZ

Waverley,TKI

Summary

To be able to work in a career oriented and challenging environment that promotes personal growth, and uplifts professional development. Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance
08.2023 - 12.2024


  • Helps customers around Asia Pacific with their technical difficulties
  • Offer quality customer service and technical support over the phone and email

Customer Service Representative

Sutherland
09.2020 - 01.2022


  • Help customer with complains and questions
  • Give customer information about the product and services
  • Take orders and process returns.

Education

Bachelor of Science in Agriculture - Crop Science Specialization in Horticulture

Pampanga State Agricultural University
Magalang, Pampanga
03-2021

High School -

San Simon High School
San Jose, San Simon, Pampanga
01.2015

No Degree - Primary Industry Skills Level II

Vision College
Hamilton, NZ
04-2025

Skills

  • Adaptability

  • Effective communication

  • Self Motivated

  • Professionalism and strong work ethic

  • Change process optimization

  • Critical Thinking Skills

  • Leadership development

Timeline

Customer Service Representative

Teleperformance
08.2023 - 12.2024

Customer Service Representative

Sutherland
09.2020 - 01.2022

Bachelor of Science in Agriculture - Crop Science Specialization in Horticulture

Pampanga State Agricultural University

High School -

San Simon High School

No Degree - Primary Industry Skills Level II

Vision College

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SAM NEILSEN V. CORTEZ