Samantha Earl
Cromwell,Otago
Summary
As an experienced Team Leader/Supervisor who ensures timely job completion, assigns tasks, trains employees, provides feedback, mediates interpersonal conflicts and ensures company procedures are followed.
Excellent communication and listening skills. With a friendly demeanour and a bright and bubbly personality, who enjoys interacting with people.
Successful FOH team member with extensive restaurant experience. Flexes easily between different positions to meet demand as required.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Packhouse Supervisor
45 South
12.2023 - Current
- Increased team productivity by applying strong leadership talents and problem-solving skills to maintain efficient workflows. Setting clear expectations for staff members.
- Ensured safety protocols were followed to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations and ensured quality controls/tracking procedures were followed and paperwork completed in a timely manner to avoid delays and maximise production output.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Trained and support junior staff, sharing knowledge from years of experience in the field.
FOH Team Member
Panners Bar & Kitchen
02.2023 - 12.2023
- Enhanced customer experience by providing friendly and efficient service. Greeted customers warmly upon arrival, answered questions, recommended items, and recorded order information such as dietary needs. Checked in regularly to see that customers' needs were being met.
- Utilized POS system to receive and process food and beverage orders.
- Making and serving drinks: Cocktails, Wine, Beer, Spirits.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Assisted management in monitoring inventory levels, and reducing waste by properly stocking items according to demand.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Assisted in training new hires on company policies and procedures, training new staff in front-of-house procedures, customer relations, and cleaning, fostering a supportive atmosphere for newcomers joining the team.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Checked restaurant availability and calendar bookings to schedule reservations for incoming guests and provide a detailed itinerary. Conversed with customers both on the phone and in person regarding bookings.
FOH Team Member
Bannockburn Hotel
09.2021 - 12.2022
- Wine pairing (to meals).
- FOH Positions: Bar, Waitressing, Till Operation, Customer Service.
- BOH: Dishwashing, helping with meal prep as required.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
Cromwell College
Cromwell, NZSkills
- Staff Management
- Operations Management
- Time Management
- Positive Attitude
- Customer Service
- Problem Solving
- Effective Communication
- Cash handling
Certification
- Full NZ Drivers Licence - Class 1
- Forklift Certification with F Endorsement
- First Aid Certificate (St Johns, Level 2 Comprehensive)
Hobbies
I am an active participant at my local gym, as it provides a good sense of community and belonging for me. I generally go 3-4 times per week to improve my fitness/strength. I also participate in local social netball and other sports as I'm able.
References
- Max Perkins (Panners) 021 664 043
- Tim Jones (45 South) 027 221 9378
Timeline
Packhouse Supervisor
45 South
12.2023 - Current
FOH Team Member
Panners Bar & Kitchen
02.2023 - 12.2023
FOH Team Member
Bannockburn Hotel
09.2021 - 12.2022
Cromwell College
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