Sameera Gangodawilage
auckland city
Summary
Dynamic professional with extensive experience as a Duty Manager at Victoria Liquor, excelling in customer service and operational oversight. Proven track record in enhancing guest satisfaction and optimizing inventory management. Skilled in strategic planning and relationship building, fostering strong partnerships that drive profitability and efficiency.
Overview
7
7
years of professional experience
Work History
Duty Manager
Victoria Liquor
08.2025 - Current
- Assisted in managing daily operations and ensuring smooth workflow.
- Supported staff by addressing inquiries and resolving concerns promptly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained inventory levels, ensuring sufficient supplies for operations.
- Contributed to customer service initiatives, enhancing guest satisfaction levels.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
Owner
Fashion Express ( Wholesale Clothing Supplier )
03.2019 - Current
- Developed and implemented strategic marketing initiatives to enhance brand visibility and drive sales.
- Cultivated relationships with suppliers, negotiating terms to improve product offerings and pricing strategies.
- Oversaw daily operations, ensuring inventory management aligned with market demand and seasonal trends.
- Led a team of staff, providing training and mentorship to foster professional growth and operational excellence.
- Analyzed market trends and customer feedback to refine product selection and improve customer satisfaction.
- Streamlined order processing workflows, enhancing efficiency in inventory turnover and delivery timelines.
- Created financial projections and budgets, monitoring performance against goals to ensure profitability.
- Established an online presence through e-commerce platforms, expanding reach to new customer segments.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
MBA - Master in Logistics And Supply Chain Management
Eastern Institute of Technology
Auckland, NZ03-2026
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Relationship building
- Cash management
- Work planning and organization
- Operational oversight
- Inventory management
- Quality assurance
- Strategic planning
- Waste reduction
Timeline
Duty Manager
Victoria Liquor
08.2025 - Current
Owner
Fashion Express ( Wholesale Clothing Supplier )
03.2019 - Current
MBA - Master in Logistics And Supply Chain Management
Eastern Institute of Technology