Summary
Overview
Work History
Education
Skills
Leadership And Engagement
Accomplishments
Certification
Websites
Personal Information
References
Timeline
Generic

Sanchayita Pati

Symonds Street,Auckland,NZ

Summary

Master of Business Analytics student with a strong foundation in IT services and student support. Recognized as a Gold Medallist and an India High Achiever, proficient in guiding users through complex systems and resolving technical incidents. Committed to enhancing student experiences through effective communication and collaborative problem-solving.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Packaged App Developer Associate

Accenture Private Limited
, India
08.2024 - 01.2025
  • Resolved technical incidents and guided users through system processes and solutions
  • Provided IT support and managed service requests via ServiceNow, maintaining SLA compliance
  • Demonstrated reliability and professionalism in fast-paced, high-volume technical environment
  • Delivered presentations and created communication materials for cross-functional teams to facilitate collaboration

Employee Relations Intern

Indian Oil Corporation (IOCL)
Haldia, India
06.2023 - 08.2023
  • Coordinated on-site employee relations and dispute resolution, enhancing administrative processes
  • Managed sensitive employee concerns with empathy and active listening, fostering a supportive environment
  • Conducted field research with 30+ workers to analyze satisfaction and gather actionable feedback
  • Supported time management by organizing schedules and deadlines for union-related tasks

Education

Master of Business Analytics - Marketing Specialisation

University of Auckland
New Zealand
05-2026

Bachelor of Business Administration -

Sikkim Manipal University
India
01-2024

Higher Secondary Certificate -

West Bengal Board
India
01-2018

Skills

  • Student Support & Service Excellence
  • Customer service
  • Student engagement
  • Enrollment support
  • Administrative support
  • Library support
  • IT services support
  • Data management
  • Problem-solving
  • Process guidance
  • System navigation
  • Incident resolution
  • Microsoft Office
  • Team skills
  • Collaborative team player
  • Peer support
  • Leadership experience
  • Cross-cultural communication
  • Relationship building
  • Proactive
  • Reliable
  • Adaptable
  • Staff supervision
  • Professionalism

Leadership And Engagement

  • Founder & Event Organiser, Phoenix Business Fest & Athena Fest, 2022 – 2023, Organized large-scale student events with budgets up to NZD 900, Led promotional and PR teams, fostering collaboration and community engagement, Coordinated logistics, student participation, and stakeholder communication
  • Team Lead – Promotional & PR Team, Athena 2023, Managed team members and built positive, supportive team environment, Engaged with students proactively to promote events and strengthen relationships
  • First Student Representative, Manipal Group Student Research Forum, 2023, Represented department at university-level forum, demonstrating leadership and initiative

Accomplishments

  • India High Achiever Award, University of Auckland, 2025
  • University Gold Medallist, Top academic performer, BBA Programme, 2024
  • Research Leadership, First student to represent department at research forum
  • Technical Excellence, 3-star+ proficiency in Windows Administration (Accenture)

Certification

  • Green Software Practitioner – Linux Foundation
  • Digital Marketing – Google & IIT Bombay
  • Core DevOps Fundamentals

Personal Information

Visa Status: Student Visa (25 hrs/week work rights)

References

David Paul, +64 22 132 4187, Casual Work / General Assistance

Timeline

Packaged App Developer Associate

Accenture Private Limited
08.2024 - 01.2025

Employee Relations Intern

Indian Oil Corporation (IOCL)
06.2023 - 08.2023

Master of Business Analytics - Marketing Specialisation

University of Auckland

Bachelor of Business Administration -

Sikkim Manipal University

Higher Secondary Certificate -

West Bengal Board
Sanchayita Pati