Sanchayita Pati
Symonds Street,Auckland,NZ
Summary
Master of Business Analytics student with a strong foundation in IT services and student support. Recognized as a Gold Medallist and an India High Achiever, proficient in guiding users through complex systems and resolving technical incidents. Committed to enhancing student experiences through effective communication and collaborative problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Packaged App Developer Associate
Accenture Private Limited
, India
08.2024 - 01.2025
- Resolved technical incidents and guided users through system processes and solutions
- Provided IT support and managed service requests via ServiceNow, maintaining SLA compliance
- Demonstrated reliability and professionalism in fast-paced, high-volume technical environment
- Delivered presentations and created communication materials for cross-functional teams to facilitate collaboration
Employee Relations Intern
Indian Oil Corporation (IOCL)
Haldia, India
06.2023 - 08.2023
- Coordinated on-site employee relations and dispute resolution, enhancing administrative processes
- Managed sensitive employee concerns with empathy and active listening, fostering a supportive environment
- Conducted field research with 30+ workers to analyze satisfaction and gather actionable feedback
- Supported time management by organizing schedules and deadlines for union-related tasks
Education
Master of Business Analytics - Marketing Specialisation
University of Auckland
New Zealand05-2026
Bachelor of Business Administration -
Sikkim Manipal University
India01-2024
Higher Secondary Certificate -
West Bengal Board
India01-2018
Skills
- Student Support & Service Excellence
- Customer service
- Student engagement
- Enrollment support
- Administrative support
- Library support
- IT services support
- Data management
- Problem-solving
- Process guidance
- System navigation
- Incident resolution
- Microsoft Office
- Team skills
- Collaborative team player
- Peer support
- Leadership experience
- Cross-cultural communication
- Relationship building
- Proactive
- Reliable
- Adaptable
- Staff supervision
- Professionalism
Leadership And Engagement
- Founder & Event Organiser, Phoenix Business Fest & Athena Fest, 2022 – 2023, Organized large-scale student events with budgets up to NZD 900, Led promotional and PR teams, fostering collaboration and community engagement, Coordinated logistics, student participation, and stakeholder communication
- Team Lead – Promotional & PR Team, Athena 2023, Managed team members and built positive, supportive team environment, Engaged with students proactively to promote events and strengthen relationships
- First Student Representative, Manipal Group Student Research Forum, 2023, Represented department at university-level forum, demonstrating leadership and initiative
Accomplishments
- India High Achiever Award, University of Auckland, 2025
- University Gold Medallist, Top academic performer, BBA Programme, 2024
- Research Leadership, First student to represent department at research forum
- Technical Excellence, 3-star+ proficiency in Windows Administration (Accenture)
Certification
- Green Software Practitioner – Linux Foundation
- Digital Marketing – Google & IIT Bombay
- Core DevOps Fundamentals
Websites
Personal Information
Visa Status: Student Visa (25 hrs/week work rights)
References
David Paul, +64 22 132 4187, Casual Work / General Assistance
Timeline
Packaged App Developer Associate
Accenture Private Limited
08.2024 - 01.2025
Employee Relations Intern
Indian Oil Corporation (IOCL)
06.2023 - 08.2023
Master of Business Analytics - Marketing Specialisation
University of Auckland
Bachelor of Business Administration -
Sikkim Manipal University
Higher Secondary Certificate -
West Bengal Board