Sandhiya Narain
Auckland,AUK
Summary
Skilled Monitoring Operator with experience in overseeing and analyzing complex systems to ensure optimal performance. Strengths include keen observation, problem-solving, and ability to work under pressure. Have consistently improved system efficiency through proactive monitoring and real-time adjustment in previous roles. Known for maintaining high standards of accuracy and precision in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Monitoring Operator
Matrix Security
Penrose, Auckland
02.2024 - Current
- Responded to emergency situations in an efficient manner, utilizing effective problem-solving skills.
- Investigated incidents related to security breach alarms, determining appropriate response measures.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Documented batch information on log sheet.
- Doing welfare checks on Static Guards
- Monitored and maintained the security systems of a large facility, ensuring all access points were secure.
- Monitoring Residential and Commerical Alarms
Inbound Customer Service Representative
SKY Network Television Ltd
06.2019 - 02.2020
- Taking inbound and making outbound calls, Troubleshooting with customers, Discussions of billing’s, Booking Technicians
- Entered new customer information into system database.
- Assisted customers with billing questions or payment issues.
- Resolved customer complaints in a timely manner.
- Verified account information to ensure accuracy of data entry.
- Provided customers with product and service information.
- Answered incoming customer inquiries via telephone and email.
Courier Driver
Pharmaceutical Courier Limited
Manukau
11.2017 - 03.2019
- Delivered items to pharmacies within specified time frames.
- Communicated with customers to coordinate delivery times.
- Assessed size, weight, and special handling requirements of each package.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Checked and secured package loads before deliveries.
MiddleMore Hospital (ward 8 & 9)
Middlemore Hospital
06.2016 - 08.2016
- Greet and direct patients and visitors, Assisting Senior Ward Clerk,
- Check patient files and put patient name sticker on if needs stickers on patient’s file,
- Make rounds of the wards and check patient’s wrist band/ name tag
- Assist Ward Clerk on how to discharge patient or to transfer them to another ward
- Scheduled patients, filed, and performed general clerical duties, Assisted in the compilation of Patient Statistical Profile, Maintain a tidy and sanitized work environment
Middlemore Hospital (maternity Ward)
Middlemore Hospital
12.2015 - 01.2016
- Greet and direct patients and visitors
- Assist ward clerk on gathering appropriate record for patients folder
- Assisting ward clerk with filing folders in appropriate manner
- Observed ward clerk entering newborn baby’s details on record book, Maintain a tidy and sanitized work environment
Manukau SuperClinic (Module 1)
- 01.2016
- Greet and direct patients and visitors, Assisting Senior Administration Officer
Eden Park Catering, Eden Park, Auckland
08.2011 - 11.2011
- Rugby World Cup 2011 Food Coordinator-Casual, Food preparation, Team communication, Customer Service
NZ Management Academy, Auckland
07.2011 - 10.2011
- Administration- Student Intern, Filing, General Clerical tasks, Assisting Senior Administration Officer
Shreyas Productions, Auckland
- Photography, Greet customers & discuss requirements, Function photographer, Customer Liaison at functions, Team communication
Education
National Certificate in Medical Administration Level 4 -
Manukau Institute of Technology
12.2016
National Diploma in Business Administration Level 5 -
NZ Management Academy
12.2011
National Certificate in Business Administration Level 4 -
NZ Management Academy
12.2010
National Certificate in Advanced Cookery Level 4 -
Manukau Institute of Technology (MIT)
12.2007
National Certificate in Cookery Level 3 -
Manukau Institute of Technology (MIT)
12.2007
Skills
- Monitoring Alarm for commercial and Residential
- welfare checks on guards
- Experience in inbound and Outbound calls
- Problem solving and troubleshooting
- Discuss Billings
- Booking Technicians
- Excellent customer services
- Good problem-solving skills
- MedTech 32
- Transcriptions Typing
- Lync Experience
- Proven ability to greet patients and visitors, and answer phone
- Able to maintain a clean and orderly work environment
- Computer: MS Word, Excel, and PowerPoint
- 6 years’ experience in Customer service
- Ability to communicate effectively with people from all walks of life, both written and verbal
- Enthusiasm and willingness to develop new skills; able to pick up on new systems quickly and efficiently
- Positive ‘can-do’ attitude & strong work ethic
- Experience working in a food environment and freezer; pick packing orders for Inwards and Dispatch
- High level of computer knowledge; able to navigate effectively around Microsoft office suite
- Security Protocols
Keyskillsexperience
- Experience in inbound and Outbound calls
- Problem solving and troubleshooting
- Discuss Billings
- Booking Technicians
- Excellent customer services
- Good problem-solving skills
- MedTech 32
- Transcriptions Typing
- Lync Experience
- Proven ability to greet patients and visitors, and answer phone
- Able to maintain a clean and orderly work environment
- Computer: MS Word, Excel, and PowerPoint
- 6 years’ experience in Customer service
- Ability to communicate effectively with people from all walks of life, both written and verbal
- Enthusiasm and willing ness to develop news skills; able to pick up on new systems quickly and efficiently
- Positive ‘can-do’ attitude & strong work ethic
- Experience working in a food environment and freezer; pick packing orders for Inwards and Dispatch
- High level of computer knowledge; able to navigate effectively around Microsoft office suite
References
Available upon request
Timeline
Monitoring Operator
Matrix Security
02.2024 - Current
Inbound Customer Service Representative
SKY Network Television Ltd
06.2019 - 02.2020
Courier Driver
Pharmaceutical Courier Limited
11.2017 - 03.2019
MiddleMore Hospital (ward 8 & 9)
Middlemore Hospital
06.2016 - 08.2016
Middlemore Hospital (maternity Ward)
Middlemore Hospital
12.2015 - 01.2016
Eden Park Catering, Eden Park, Auckland
08.2011 - 11.2011
NZ Management Academy, Auckland
07.2011 - 10.2011
Manukau SuperClinic (Module 1)
- 01.2016
Shreyas Productions, Auckland
National Certificate in Medical Administration Level 4 -
Manukau Institute of Technology
National Diploma in Business Administration Level 5 -
NZ Management Academy
National Certificate in Business Administration Level 4 -
NZ Management Academy
National Certificate in Advanced Cookery Level 4 -
Manukau Institute of Technology (MIT)
National Certificate in Cookery Level 3 -
Manukau Institute of Technology (MIT)
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