Sandra Smith
Gisborne,New Zealand
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Efficient Medical Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in patient data management, regulatory compliance, and healthcare operations improvement. Excel in communication, problem-solving, and teamwork, ensuring smooth administrative processes in fast-paced medical environments.
Overview
5
5
years of professional experience
Work History
Transportation Coordinator
DBH Gisborne Hospital
Gisborne
04.2023 - Current
- Coordinated patient transport for urgent surgeries and appointments around NZ wide.
- Understand and apply Te Tiriti
- Waitangi principles, well incorporate Maori models of health and patient-centered care into practice.
- Resolved patient issues related to MOH claims efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Booking and invoicing patient travel and accommodations using FCM ERP system.
- Understand and meet the NTA policy, well strive for the best practice in Health and Safety.
- Clear communication between patients, families, and clinical staff to organize patients efficiently and safely.
Logistics Team Lead
RocketLab NZ
Auckland, New Zealand
04.2021 - 04.2023
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Coordinating rocket shipment to overseas and to Mahia for launching.
- Weather balloon operations for launch days.
- Establishing sound transport plans for travel to the Launch site and airport/accommodation.
- Coordinated dispatching of 7 drivers to accomplish daily delivery requirements.
- Create SOP'S around logistics and procurement for the Mahia Launch Team.
Class Vill and Fleet management Specialist EM
NZDF
Linton Palmerston North, New Zealand
02.2021 - 03.2022
- Responsible for planning repairs and purchasing all equipment required for NZDF Class 8 items and Gyms across NZ.
- Followed all company policies and procedures to deliver quality work.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Improved team collaboration by initiating regular strategy meetings.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Napier Girls' High School
Napier, NZNapier, NZ
Certificate in Business Management (Level 4) -
NZIM
National Certificate in Business Administration (Level 4) -
Open Polytechnic/NZ Army
National Certificate In Office Admin And Computing -
Open Polytechnic/NZ Army
National Certificate in First Line Management -
Open Polytechnic/NZ Army
National Certificate in Adult Education and Training -
Open Polytechnic/NZ Army
Communicate Effectively (Level 1 & 2) -
Open Polytechnic/NZ Army
Skills
- Logistics Planning
- Procurement
- Inventory Management
- Supplier Management
- Analytical and problem-solving skills
- Purchasing & invoicing
- Problem solving
- Effective communication
- Time management
- Electronic health records
- Staff training and development
- Book keeping
- Time management capabilities
- Medical software applications
- Adaptable to change
- Data entry efficiency
- Multitasking prowess
- Patient scheduling proficiency
- Professionalism and discretion
- Organizational skills
- Professional networking
- Logistics functions
- Proficiency in procurement software and systems (ERP, e-procurement platforms)
- Records management
Hobbies and Interests
- Family
- Keeping Active
- Eating healthy
- All types of sports, mainly water sports
- DIY & Home Renovation
- Plants and Animals
References
Available on request
Professional Assets
- Proven experience managing teams.
- Enjoys working collaboratively in team-based projects involving customers and external partners.
- Well-developed interpersonal and communications skills.
- Excellent customer service skills. Able to anticipate and measure customer requirements.
- Methodical and analytical, ability to work through processes while keeping the broader picture in mind.
- Solution focused.
- Strong attention to detail.
- Proven ability to build effective partnerships and relationships with clients and staff.
- Strong organizational and time management skills, able to prioritize and manage multiple responsibilities and tasks, work under pressure and meet deadlines.
- Sound IT and technical administration skills. Picks up systems and databases quickly with minimal training.
- Trained and self-taught to use multiple ERP systems including SAP and RAMCO. Competent user of most Microsoft Office applications including Word, Excel and Access.
- A high level of self-motivation, initiative and strong work ethic.
Timeline
Transportation Coordinator
DBH Gisborne Hospital
04.2023 - Current
Logistics Team Lead
RocketLab NZ
04.2021 - 04.2023
Class Vill and Fleet management Specialist EM
NZDF
02.2021 - 03.2022
High School Diploma -
Napier Girls' High School
Certificate in Business Management (Level 4) -
NZIM
National Certificate in Business Administration (Level 4) -
Open Polytechnic/NZ Army
National Certificate In Office Admin And Computing -
Open Polytechnic/NZ Army
National Certificate in First Line Management -
Open Polytechnic/NZ Army
National Certificate in Adult Education and Training -
Open Polytechnic/NZ Army
Communicate Effectively (Level 1 & 2) -
Open Polytechnic/NZ Army