Tuivale Molesi
Manurewa,Auckland
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Waitress
Harbourside Ocean Bar/Grill
02.2022 - 04.2023
- Providing excellent customer services, Making and providing beverages, Communicating with kitchen, Providing administrative support to the commercial team
- Any other duties that may be given from time to time.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Probe Group Vodafone/Probe Coles
02.2018 - 11.2021
- Answering phones and assisting customers in making, changing, or cancelling reservations
- Assisting with group, corporate and individual accounts
- Resolving technical issues, Providing assistance broadband setup for Home Wireless Broadband, Migrating customers from Home Wireless to Fibre, Assisting customers during the to broadband setup, Data entry, Answering and following up customer enquires
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Duty Manager
Burger King
08.2014 - 12.2018
- Handling and resolving customer complaints, Supervising and managing staff for graveyard shifts, Handling changeover/ end of the day cash handling, Stocktake
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Waitress Supervisor
Limon
01.2014 - 08.2014
- Providing excellent customer services, Serving and making beverages, Preparing and making meals, Recruiting staff, Opening and closing the store
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Crew Member
Wendy’s Old Fashion Hamburgers
12.2008 - 08.2012
- Providing excellent customer services, Serving and making beverages, Maintaining Health and Safety Procedures, Maintain Fast paced service
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Bachelor Of Engineering - Engineering Technology
Auckland University of Technology
Auckland, AUK02.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress
Harbourside Ocean Bar/Grill
02.2022 - 04.2023
Customer Service Representative
Probe Group Vodafone/Probe Coles
02.2018 - 11.2021
Duty Manager
Burger King
08.2014 - 12.2018
Waitress Supervisor
Limon
01.2014 - 08.2014
Crew Member
Wendy’s Old Fashion Hamburgers
12.2008 - 08.2012
Bachelor Of Engineering - Engineering Technology
Auckland University of Technology
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