Sarah Pera
Auckland,AUK
Summary
Adaptable administrator with several years of experience, in both employed and volunteer roles. Team focussed with a wide range of talents from customer service and building relationships to processing orders and accounts in an efficient and timely manner. Fast learner with an interest in developing new skills to better support staff and management, ensuring successful working partnerships between company and customer. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Administrator
Owens Transport Ltd T/A Owens Tankers
08.2022 - Current
- General administrative duties
- Job costing
- Raising invoices for customers
- Raising and inputting weekly figures to produce P&L
- Ensuring owner drivers are paid accurately and correctly
- Processing of invoices via Mainfreight's internal accounts programme (Accounts Payable)
- International operations; supporting and working alongside the operations manager in organising the local and international movement of tanks on behalf of tank owners
- Shipping exports - organisation of transport and shipping documents and movements within customs regulations
- Maintaining daily tank reports to ensure clear and transparent records of movement, storage and any relative updates for customers' tanks
- Liaising with both internal and external customers via phone and email
- Liaising with shipping companies to ensure smooth booking processes, dangerous goods declarations, document handling and invoice payments
- Building relationships with both local and international customers
- Problem-solving and multitasking several export shipments at any one time
- Handling of sensitive information, maintaining strict confidentiality at all times
- Provided exceptional customer service to internal and external stakeholders through prompt response times and thorough issue-resolution efforts
- Daily tasks and interaction with MS Office systems, specifically Excel, Outlook and Word.
Junior Netball Coordinator (Volunteer)
Mangere Hawks Netball Club
04.2018 - 09.2022
- Committee member and Junior Netball Coordinator for Mangere Hawks Netball Club.
- Team manager 2018 - current.
- Demonstrated respect, friendliness and willingness to help wherever needed in a diverse community.
- Worked flexible hours; both off season and on.
- Organised prize giving events for 90+ children ranging in age from 5 - 9 years.
- Organised and coordinated 14 teams, team officials, coaches and managers.
- Liaised between local netball centre, club, parents and players.
- Ensuring payments, registration and team lists are complete and entered by a strict deadline.
- Organised training nights for teams.
- Coordinated upskilling sessions for team officials.
- Following up on fee payments from membership base.
- Coordinated successful fundraising events.
- Attended committee meetings and AGM's.
- Worked closely with grade coordinators to ensure a smooth and successful season and retain membership.
- Used coordination and planning skills to achieve results according to schedule.
Office Administrator
Cemix
10.2010 - 11.2011
- Interacted with customers by phone, email or in-person to provide information.
- General Reception duties; greeting customers, answering and directing calls and messages to staff members
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reported at weekly staff meetings on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions. Recorded minutes.
- Organised couriers and adhoc transport for deliveries or special requests.
- Compiled, checked and distributed monthly customer financial statements
- Assisted company accountant with debtors and creditor accounts.
- Processed customer orders, involving a high level of attention to detail and accuracy to ensure an efficient and timely turn around of orders to dispatch.
Teacher Aide
Birdwood School
10.2007 - 04.2009
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Delivered personalized educational, behavioural and emotional support to individual students to enable positive learning outcomes. ESOL students / special needs.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Promoted physical, mental and social development using classroom games and activities.
- Created resources and delivered personalized educational, behavioural and emotional support to individual students to enable positive learning outcomes.
Charter Administator
Ritchies Transport
02.2006 - 10.2007
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment; including awareness of regulations for driver hours.
- Quoted and booked bus charters for various group sizes and industries from schools, sports groups, retirement villages, and corporate events.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met with and maintained healthy and positive internal and external relationships by visiting customers and branches.
Call Center Customer Service Representative
State Insurance
06.2005 - 01.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Quoted and issued home, contents and car/boat insurance policies.
- Critical thinking, attention to detail in underwriting policies within company framework.
- Adhered to company policies and scripts to consistently achieve call-time standards.
- Enforced and ensured customer privacy and potential legal obligations e.g deceased estate, termination of insurances.
- Meeting monthly KPI's.
- Documented and detailed calls, potential claims and complaints using call center's database.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Mc Cafe Manager /Crew Trainer
McDonald's Restaurant
12.2002 - 06.2005
- Barista
- Money handling, end of day cash count.
- Preparing cafe for open and close ready for next shift
- Weekly & Monthly Stocktake
- Food Preparation
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Bachelor of Arts - History And Classical Studies
Massey University
Palmerston North, NZBursary And University Entrance -
Waitakere College
Auckland12.2002
Skills
- Critical Thinking
- Time Management
- Proficiency in Microsoft Office, Excel and Outlook
- Effective Written and Verbal Communication
- Office Reception
- Enquiry Requests
- Active Listening
- Social Perceptiveness
References
Owens Tankers:
Tom Davis - Branch Manager
Ph: 027 471 4192
Tom.Davis@owens.co.nz
Birdwood School:
Jan Rodgers - Head Teacher-Aide
Ph: 021 060 1428
Mangere Hawks Netball Club:
Senita Petau - Primary Lead / Committee
Ph: 021 0883 1895
Timeline
Administrator
Owens Transport Ltd T/A Owens Tankers
08.2022 - Current
Junior Netball Coordinator (Volunteer)
Mangere Hawks Netball Club
04.2018 - 09.2022
Office Administrator
Cemix
10.2010 - 11.2011
Teacher Aide
Birdwood School
10.2007 - 04.2009
Charter Administator
Ritchies Transport
02.2006 - 10.2007
Call Center Customer Service Representative
State Insurance
06.2005 - 01.2006
Mc Cafe Manager /Crew Trainer
McDonald's Restaurant
12.2002 - 06.2005
Bachelor of Arts - History And Classical Studies
Massey University
Bursary And University Entrance -
Waitakere College
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