SARAH RYDER
Nelson
Summary
A motivated Nelsonian with three years of experience in the retirement village industry. Proven ability to engage with seniors. Experienced with customer service management, including efficient resolution of client concerns. Utilises communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Village Coordinator
HERITAGE LIFECARE LTD
01.2022 - Current
- Company Overview: www.heritagelifecare.co.nz
- Sales, organising refurbishment of vacant units, general village administration and running activities for independent village residents at Stillwater Village
- Permanent part-time
Life Story Writer
FORGET-ME-NOT LIFESTORIES
01.2018 - 01.2023
- Company Overview: www.forgetmenotlifestories.co.nz
- Helping clients capture and preserve their stories for future generations
- Role included interviewing, writing, editing, social media management, enewsletters
- Self-employed, part-time
Administration Manager
ATKINSONS INNOVATIVE INTERIORS LTD
01.2019 - 01.2022
- Company Overview: www.atkinsons.co.nz
- Duties included: accounts, sales, marketing and administration
- Permanent part-time
Various Roles
TASMAN BAY FOOD GROUP
05.2016 - 12.2018
- Company Overview: www.tasmanbay.co.nz
- Role one was a permanent full-time role in marketing for key brands such as Juicies, Moosies and Zesti including new product development, packaging, promotional plans and material, website and social media, photography, PR, e-newsletters
- Role two was a contract part-time maternity cover position as account manager for contract manufacturing customers and accounts work
Freelance Communications Work
UPSHIFT & NMIT
01.2013 - 01.2016
- Company Overviews: www.upshift.co.nz & www.nmit.ac.nz
- PR, project managing new websites, Google Adwords, writing and editing publications, developing and implementing marketing plans
Publication Coordinator
DRY CRUST COMMUNICATIONS
01.2009 - 01.2011
- Company Overview: www.drycrust.com
- Key account manager for a council client and some smaller clients
- Key duties included writing and coordinating production of fortnightly council newsletter
- Full time, permanent
Marketing Communications Team Leader
NMIT
05.2003 - 01.2009
- Company Overview: www.nmit.ac.nz
- Two years as Marketing Coordinator, four years as Marketing Communications Team Leader, responsible for: managing a small team overseeing print publications, media bookings, digital and e-marketing, advertising, PR, copywriting, newsletter, sponsorship, direct marketing, schools liaison, photography, event coordination
- Full time, permanent
Education
Graduate Diploma - Journalism
Aoraki Polytechnic
Timaru, New Zealand2000
Bachelor of Arts Degree - Psychology
University of Canterbury
Christchurch, New Zealand1994
Interests Volunteer Roles
- Nelson Historical Society, Vice President, 2018 to Present
- Nelson Cancer Society, Volunteer, 2018 to 2020
- Brook Waimarama Sanctuary, Volunteer, 2012 to 2013
Computer Skills
eCase, MS Office, Xero, Netsuite, Content Management Systems: Silverstripe, Squarespace, Shopify, Weebly, Wordpress, Rocketspark
Certification
RVA COURSES: Advertising and Selling; Managing the Village; Elements of the Code of Practice & Residents’ Rights (E-learning courses, 2022)
ESSENTIALS OF ORAL HISTORY RESEARCH WORKSHOP (2 day workshop, 2021)
EDIT LIKE AN EXPERT (ONLINE COURSE)
FIRST AID CERTIFICATE (2024)
Timeline
Village Coordinator
HERITAGE LIFECARE LTD
01.2022 - Current
Administration Manager
ATKINSONS INNOVATIVE INTERIORS LTD
01.2019 - 01.2022
Life Story Writer
FORGET-ME-NOT LIFESTORIES
01.2018 - 01.2023
Various Roles
TASMAN BAY FOOD GROUP
05.2016 - 12.2018
Freelance Communications Work
UPSHIFT & NMIT
01.2013 - 01.2016
Publication Coordinator
DRY CRUST COMMUNICATIONS
01.2009 - 01.2011
Marketing Communications Team Leader
NMIT
05.2003 - 01.2009
Graduate Diploma - Journalism
Aoraki Polytechnic
Bachelor of Arts Degree - Psychology
University of Canterbury
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