Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Community Service
Timeline
Generic

Sarai Fruean

Wellington,NZ

Summary

Currently studying a Bachelor of Commerce majoring in Information Systems and Samoan Studies at Victoria University of Wellington. I am adept at multi-tasking as I balance full time studies, a part time role, as well as volunteer work. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I hope to one day work within a space where we can emphasize Pacific perspectives.

Overview

2026
2026
years of professional experience

Work History

Salesforce Consultant

Datacom
  • Detail oriented, problem solving and critical thinking to understand client needs and offer solutions

Service Desk Analyst

Datacom
  • Communication skills, patience, flexibility and integrity. Managed approximately 40 incoming call and emails per day from customers
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.

Business Architect

Accenture
12.2024 - 02.2025
  • Analyzed and reviewed data of current state of company
  • Facilitate workshops between
  • Identified high level requirements
  • Created user persona's
  • Created business credential's

Crew Trainer and Barrister

McDonalds
07.2024 - Current
  • Partnered with other Crew and Managers to meet target goals during shift
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.

Education

Bachelor of Commerce - Information Systems And Samoan Studies

Victoria University of Wellington
New Zealand, Wellington
12.2025

NCEA Level 3 -

Newlands College
New Zealand, Wellington
01.2019

Skills

  • Agile methodology
  • Team collaboration
  • Workflow management
  • Business analysis
  • Data analysis
  • Solution design

Hobbies and Interests

Play for Victoria University of Wellington netball team, Umpire for netball games, Worship at Salvation Army Church

Community Service

  • Pacific Island Commerce Students' Association, President, Secretary and Public Relations Officer, 2021-01, 2022, Communicate with students, faculty and pacific community, Prepare and distribute all meeting agendas, Lead and represent the Association in fulfilling its core objects and achieving its goals of advancing the academic, educational, welfare, social, cultural and sporting interest of its members.
  • Pacific Island Commerce Students' Association, First Year Representative, 2020-01, 2020-12, Liaise and advocate for Pasifika first-year commerce students, Co-ordinate with PICSA Executive to bring the voice of the commerce first-years to the Executive
  • Newlands College, Head Pacific Islander Prefect, 2019-01, 2019-12, Represent and serve the whole School community, Represent the views of Pacific students appropriately and through the correct channels and structures, Promote the School in a positive way internally to pupils and to the wider community externally, Set the highest standards of dress, behaviour and attitude at all times.
  • Johnsonville Salvation Army, Youth Leader, Tech Team Member, Vocalist 2024-01, Present, Work well with others, Provide guidance, encouragement and a safe environment.

Timeline

Business Architect

Accenture
12.2024 - 02.2025

Crew Trainer and Barrister

McDonalds
07.2024 - Current

Salesforce Consultant

Datacom

Service Desk Analyst

Datacom

Bachelor of Commerce - Information Systems And Samoan Studies

Victoria University of Wellington

NCEA Level 3 -

Newlands College
Sarai Fruean