Sariah Hotai

Wellington Regional Hospital

Newtown, Wellington

09.2022 - Current

Prepared informative deskfiles and training guides to assist with the successful operation of activities on the ward.
Coordinated activities within the department including patient admissions, transfers and discharges.
Implemented policies to ensure compliance with applicable laws and regulations.
Responded proactively to concerns and questions by acting on patient feedback.
Facilitated necessary changes to policies or procedures to improve operations.
Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
Recruited, trained, evaluated, and supervised the onboarding of new administrative staff.
Relayed communication between physicians, staff members, patients, families and government agencies such as NTA and ACC.
Established short-term and long-term goals to improve overall efficiency of the operation on my ward.
Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
Resolved customer complaints in a timely manner while maintaining high levels of customer service.
Maintained patient confidentiality when communicating with other departments or outside organisations.
Assisted in the maintenance of patient confidentiality when handling sensitive patient material.