SAROJ POUDEL
Auckland
Summary
Resourceful Duty Manager known for high productivity and efficient task completion. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organizational skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Duty Manager
Bottle o windsor park
Windsorpark
2025.09 - Current
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Assisted with inventory management, including stock ordering and organization.
Cleaner
Self contracts
AUCKLAND
2023.03 - 2024.07
- Cleaned residential and commercial spaces using appropriate cleaning supplies and equipment.
- Organized cleaning schedules to ensure timely completion of tasks.
- Maintained inventory of cleaning supplies and ordered replacements as needed.
Wait Staff Member
Paradise indian restaurant
Sandinghram
2021.03 - 2022.04
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted in menu presentation and offered recommendations to enhance dining experience.
- Managed table settings and ensured cleanliness throughout the restaurant.
Assistant Manager
The liquor store
Point chev
2021.02 - 2021.11
- Assisted in managing daily store operations and staff scheduling.
- Provided excellent customer service to enhance shopping experience.
- Maintained inventory levels and organized product displays effectively.
Kitchen Assistant
Burger Burger
Ponsonby
2019.04 - 2019.11
- Prepared ingredients and food items according to safety and quality standards.
- Maintained cleanliness of kitchen equipment and work areas throughout shifts.
- Assisted chefs in cooking and plating dishes during peak service periods.
Education
Level 4 And 5 - Hospitality
NZMA
Sylvia Park, Auckland 2018.10 - 2021.03
Skills
- Inventory management
- Staff scheduling
- Customer service
- Operational supervision
- Multitasking
- Ensuring customer satisfaction
Languages
Nepali
First Language
English
Advanced (C1)
C1
Certification
- Duty manager certification
- Lcq
- Nzma level 4 and 5 in hospitality management
Timeline
Duty Manager
Bottle o windsor park
2025.09 - Current
Cleaner
Self contracts
2023.03 - 2024.07
Wait Staff Member
Paradise indian restaurant
2021.03 - 2022.04
Assistant Manager
The liquor store
2021.02 - 2021.11
Kitchen Assistant
Burger Burger
2019.04 - 2019.11
Level 4 And 5 - Hospitality
NZMA
2018.10 - 2021.03