Sasikala Mohankumar
North Hamilton,Rototuna
Summary
Results-driven operations management professional with 7 years of experience in banking compliance. Specializes in KYC, AML, and risk management, ensuring strict adherence to regulatory standards. Demonstrated success in leading teams to deliver projects on time while upholding high-quality benchmarks. Recognized for technical proficiency and unwavering commitment to corporate integrity and excellence.
Overview
20
20
years of professional experience
Work History
Nightfill Asst
Woolworths Newzealand
Hamilton, Waikato
04.2025 - Current
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to restock shelves and merchandise displays.
- Supported promotional activities by setting up displays and signage.
Assistant Manager
HSBC
01.2006 - 07.2013
- Motivate Lead, Co-ordinate and Manage the Quality Assurance Team for credit card application processing and back office activities.
- Network across functions like ORC, Sales, Risk, External Agency Management and Credit, to facilitate in the achieving the expected results.
- Manage, train and monitor Third party for cards operations related functions to support qualitative growth in Cards in Force (CIF), by analysing declined applications, identifying trends in sourcing and providing feedback to Sales/ front-end teams.
- Ensure cost saves by way of process review and ensure improvement in productivity of cards operations processes through automation and process review.
- Ensure TAT and all Audit related requirements are followed at all times.
- Review quality control parameters, metrics in conjunction with the credit, ORC, BSE and management teams.
- To be an effective backup to support the functions handled by Cards SD team
Education
Bachelor of Arts And Science - Economics
University of Madras
Skills
- Customer service
- Product merchandising
- Promotional activities
- Effective communication
- Quality assurance
Credentials
Bachelor of Arts and science
References
References available upon request.
Timeline
Nightfill Asst
Woolworths Newzealand
04.2025 - Current
Assistant Manager
HSBC
01.2006 - 07.2013
Bachelor of Arts And Science - Economics
University of Madras
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