SATHYA NALLAPERUMA
Papakura,AUK
Summary
Professional caregiver with strong background in providing comprehensive support services. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Support Worker
Geneva Healthcare
Auckland, AUK
09.2021 - Current
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
Office Administrator- INTERN
SCOUT NZ
GREENBAY, AUCKLAND
09.2017 - 01.2018
- Updating databases with membership data and verifying contact derail changes
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Reconciled account files
- Assisted with coordination and hosting of company events by providing hands-on preparing and organization
- Produced accurate documentation and organized resources to smoothly execute changes
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Maintained open communication with customers to foster positive relations
Day Mall Lady
Westfield St Lukes
ST LUKES, AUK
02.2017 - 06.2017
- Manage mall cleanliness
- Report and communicate with site manage
- Arranging furniture settings
Office Administrator & Receptionist
Resplendent Ceylon
COLOMBO, COLOMBO, SRI LANKA
06.2016 - 01.2017
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications
- Liaised with assorted base of clients addressing requests and inquiries via phone or email
Butler Coordinator
Cape Weligama Resort
WELIGAMA, MATARA, SRI LANKA
12.2015 - 05.2016
- Telephone operations
- Customer complaint handling
- Room service order taking
- Assisting customer requests
- Butler coordination
- Briefings and presentations
Receptionist Intern
Calamander Unawatuna Beach Resort
GALLE, GALLE, SRI LANKA
04.2015 - 09.2015
- Answered telephone calls to field inquiries from various callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Triaged incoming calls and directed to departments based on customer needs
- Coordinated travel accommodations for staff and Guests including vouchers, itinerary and transportation
- Checked-in visitors and managed logbooks to comply with security initiatives
- Collected, sorted, distributed and sent mail and packages
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Welcomed all customers with friendly greeting, answered general questions
- Wrote professional business reports, such as Hotel Occupancy Rates by Seasons
Education
Postgraduate Diploma - Business Administration
AUCKLAND INSTITUTE OF STUDIES
Auckland, AUK09.2018
BBA - Hospitality, Tourism And Events Management
Uva Wellassa University
Badulla, Sri Lanka05.2015
Skills
- Patient care
- Supporting personal needs
- Empathy and compassionate care
- Meal preparation
- Feeding assistance
- Observing responses
- Patient positioning
- Calm under stress
- Recording vital signs
- Support services
- Emotional support
- Administering medications
Certification
Completion of Healthcare and Wellbeing Certification level 2.
Referees
References are available upon request.
Timeline
Healthcare Support Worker
Geneva Healthcare
09.2021 - Current
Office Administrator- INTERN
SCOUT NZ
09.2017 - 01.2018
Day Mall Lady
Westfield St Lukes
02.2017 - 06.2017
Office Administrator & Receptionist
Resplendent Ceylon
06.2016 - 01.2017
Butler Coordinator
Cape Weligama Resort
12.2015 - 05.2016
Receptionist Intern
Calamander Unawatuna Beach Resort
04.2015 - 09.2015
Postgraduate Diploma - Business Administration
AUCKLAND INSTITUTE OF STUDIES
BBA - Hospitality, Tourism And Events Management
Uva Wellassa University