Satinder Kaur
Online Supervisor
Auckland
Timeline
Customer Service Supervisor - Woolworths New Zealand
04.2023 - Current
Checkout Operator - Woolworths New Zealand
09.2016 - Current
Beautician - Kess Beauty Saloon
08.2014 - 11.2015
Guru Nanak Dev University - Master of Science, IT
04.2011 - 03.2013
Work History
Customer Service Supervisor
Woolworths New Zealand
04.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Created, prepared, and delivered reports to various departments.
Checkout Operator
Woolworths New Zealand
09.2016 - Current
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
Beautician
Kess Beauty Saloon
08.2014 - 11.2015
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Education
Master of Science - IT
04.2011 - 03.2013
Skills
Working under pressure
Team work
Operating cash registers
Dealing with customer complaints
Point of sale system operations
Merchandise stocking
Complaint resolution
Adapting to new technologies
Promoting store loyalty programs
Summary
Highly motivated and detail-oriented with a strong interest in providing excellent customer care. Eager to contribute to a fast-paced pharmacy environment and enhance my knowledge of pharmaceutical practices. Proven ability to learn quickly, follow instructions accurately, and maintain confidentiality. Possessing excellent communication and customer service skills.
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