Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Sebastian Contardo

Auckland

Summary

Knowledgeable and dedicated customer service professional with experience in hospitality, retail and design industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Sales Support

Aitkens
04.2024 - Current
  • Support of sales reps to ensure sales are made within showroom environment.
  • Put sales through system, invoices emailed, end of days,
  • Check stock and branch transfers.
  • Answer and help clients queries.
  • Quoting and follow up clients.
  • Ensure showroom is tidy.

Sales/Design Assistant

Coco Republic
12.2022 - 12.2023
  • Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
  • Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
  • worked allong with the sales team to push and improve sales.
  • Greeted guests upon arrival by providing warm welcome.
  • Visual merchandising throughout the showroom, including display of the products, colour and lighting, accordingly with interior design rules, ticketing, stock count as well as technologies.
  • Administration duties in support of the sales and operations team.
  • Addressed customer inquiries responses via phone, email and in-person interactions.

Concierge/front Desk

Park Hyatt Auckland
03.2022 - 12.2022
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Provided the best customer service possible.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained accurate and up-to-date records of guest information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Bellboy/Concierge

Sheraton Hotel
12.2019 - 03.2020
  • Learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Team work.
  • A mixed work between concierge, valet parking and reception.

Customer Service

La Parva Ski Resort
06.2017 - 08.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided back up for customer service managers.

Education

Interior Designer - Interior Design

Interior Design Institute
Auckland
12.2021

Advanced English Course - English

Able Manchester
Manchester, UK
03.2017

Hotel Management - Hospitality Administration And Management

Universidad Inacap
Santiago

Skills

  • Fluent speaking and written Spanish and English
  • Word, Power Point and excell
  • Design files and Sketchup
  • CRM software
  • Space Planning
  • Design Rendering

references

Kateshe Clark 

+64275531999

Iloa Koko

+64272037569


Timeline

Sales Support

Aitkens
04.2024 - Current

Sales/Design Assistant

Coco Republic
12.2022 - 12.2023

Concierge/front Desk

Park Hyatt Auckland
03.2022 - 12.2022

Bellboy/Concierge

Sheraton Hotel
12.2019 - 03.2020

Customer Service

La Parva Ski Resort
06.2017 - 08.2017

Interior Designer - Interior Design

Interior Design Institute

Advanced English Course - English

Able Manchester

Hotel Management - Hospitality Administration And Management

Universidad Inacap

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