Selina Taulogo
Auckland,NZ
Summary
Proven Loss Prevention Officer and Customer Service Specialist at The Warehouse Group, adept in theft prevention and exceptional customer service. Enhanced store security through meticulous CCTV monitoring and incident investigations, leading to a significant reduction in shoplifting incidents. Excelled in fostering customer loyalty through proactive communication and service excellence.Love to communicate with customers and helping out if they need.Answering the phone and assisting them
Overview
6
6
years of professional experience
Work History
Loss Prevention Officer
The Warehouse Group
Lunn Ave Mt Wellington
08.2023 - Current
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
Checkout Operator , Customer Service
The Warehouse Group
Lunn Ave Mt Wellington
08.2023 - Current
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Taught associates to operate cash registers and back up team members during busy periods.
- Worked closely with shift manager to solve problems and handle customer concerns.
Clothing Sales Associate
The Warehouse Group
Sylvia Park
04.2018 - 03.2020
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
Education
NCEA Level 2,3 -
Otahuhu College
Auckland, AUK12.2018
NCEA Level 1 -
Wellington East Girls' College
Wellington, WGN11.2017
Skills
- Theft Prevention
- CCTV Monitoring
- Incident Reporting
- Investigations
- Retail Operations
Customer service
Communication
Timeline
Loss Prevention Officer
The Warehouse Group
08.2023 - Current
Checkout Operator , Customer Service
The Warehouse Group
08.2023 - Current
Clothing Sales Associate
The Warehouse Group
04.2018 - 03.2020
NCEA Level 2,3 -
Otahuhu College
NCEA Level 1 -
Wellington East Girls' College