Sensi Kuttihassan
Summary
Dedicated and results-oriented Hospital Administrator with ample experience overseeing daily office operations and driving efficiency improvements. Proficient in managing administrative functions and strategic planning with proven experience in medical field. Having an approachable and friendly personality and a proven ability to foster positive relationships with stakeholders and optimising processes to achieve organisational objectives.
Now looking for a dynamic and challenging role which will make use of my existing skills and experience and also further my personal development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Secretary
Awanui Labs
Wellington Hospital
12.2023 - Current
- Organised and accounted for physician expense and external lab tests receipts on a monthly basis
- Worked with service providers including accountants, vendors, suppliers, and other particulars of daily business to ensure fluid office operations.
- Assisted management in scheduling meetings, preparing agendas and other administrative duties like typing reports, minutes of meeting
- Supported office staff and operational requirements with administrative
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Received and routed laboratory results to correct clinical staff members.
Healthcare Assistant
Ripponburn Home And Hospital
Cromwell
07.2022 - 11.2023
- Provided high level of care and comfort to all residents under the supervision of registered nurse
- Administrative duties like assessment of infection control policy and reporting on any related incidents, Conducting Audits under supervision of the clinical manager, admissions, developing reports related to falls, errors in medication etc for the management.
Data Analyst
Burjeel Medical City Hospital
Abudhabi, United Atab Emirates
11.2021 - 07.2022
- Worked closely with the Director of Revenue Operations as his liaison between various departments
- Managed the calendar for the Director of Revenue Operations
- Created data models to support decision-making processes.
- Documenting, extracting data and organising data sources.
- Touch point for various Insurance providers, and other stakeholders
- Monitor timeliness and quality of billing activities, including required account/client level reconciliations and analysis
- Worked with billing and insurance team to define and monitor performance metrics for improved accountability.
Operations Administrator
Merdverve Fintech
Bangalore, India
04.2021 - 09.2021
- Process Improvement- providing feedback to process teams and senior management on pain points and suggestions for improvement.
- Coordinated with Product Teams to ensure Client Expectation & Revenue cycle management.
- Managed onsite escalation issues and claim Disputes and answering clients’ questions via phone and email.
- Assisted with documenting key processes and procedures
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Senior Dentist
Jaya Multi-speciality Dental Clinic
Bangalore, India
03.2015 - 05.2019
- Patient Counselling, developing and implementing treatment plans for patients, based on their diagnosis
- Performed various dental treatments and procedures and recorded treatment information
- Administrative duties including managing staff, inventory management and co ordinating with suppliers and other services
Dental Assistant
Krupa Dental Clinic
Bangalore, India
11.2014 - 02.2015
- Routine dental treatment and patient counselling
- Updating patients’ medical records
Education
MHA - Masters In Hospital Administration (Level 9) - Hospital Administration
Rajiv Gandhi University of Health Sciences
Bangalore, India 02.2021
BDS- Bachelor Of Dental Surgery (Level 8) - Dentistry (Pre-Dentistry)
AJ Institute of Dental Sciences
Mangalore, India 12.2012
Skills
- General administration
- Process optimisation
- Complex Problem-Solving
- Reporting
- Customer Experience
- Clerical Support
- Organised with attention to detail
- Data Entry Documentation
- Records Management Systems
- Team player
- Clinical Support
- Customer Service
- Telephone Customer Support
- Electronic Health Records Familiarity
- Medical Records Management
- Appointment Coordination Abilities
- Administrative support experience
Certification
- CPC - Certified Professional Coder
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Kannada
Professional Working
Hindi
Professional Working
Additional Information
- Computer Skills: Knowledge of Office 365( including word, excel and one drive) outlook mail system
References
Available on request
Timeline
Medical Secretary
Awanui Labs
12.2023 - Current
Healthcare Assistant
Ripponburn Home And Hospital
07.2022 - 11.2023
Data Analyst
Burjeel Medical City Hospital
11.2021 - 07.2022
Operations Administrator
Merdverve Fintech
04.2021 - 09.2021
Senior Dentist
Jaya Multi-speciality Dental Clinic
03.2015 - 05.2019
Dental Assistant
Krupa Dental Clinic
11.2014 - 02.2015
MHA - Masters In Hospital Administration (Level 9) - Hospital Administration
Rajiv Gandhi University of Health Sciences
BDS- Bachelor Of Dental Surgery (Level 8) - Dentistry (Pre-Dentistry)
AJ Institute of Dental Sciences