Shae Ramsay
Dunedin
Summary
Experienced writer and anthropology graduate, recognized for delivering exceptional essays that combine research, clarity, and critical analysis. Adept at evaluating text for style, grammar, and factual accuracy. Eager to contribute to AI model improvement by offering expert feedback on generated responses and refining prompts for better performance.
Overview
7
7
years of professional experience
Work History
Bar Duty Manager
The Bog Irish Bar
02.2023 - Current
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Senior Checkout Supervisor
New World Centre City
07.2021 - 02.2023
- Supervised multi-cultural teams of 40+ members, enforcing compliance with operational policies and procedures.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
Casino Croupier
Grand Casino
08.2019 - 07.2021
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
- Maximized player satisfaction with timely resolution of disputes and clarification on game rules.
- Participated in regular professional development trainings to stay current on industry trends and improve job performance.
Embroidery Machine Operator
Uptown Art
11.2017 - 07.2019
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.
Education
Bachelor of Design - Graphic Design
Otago Polytechnic
Dunedin, NZ11.2025
Bachelor of Arts - Cultural Anthropology
University of Otago
Dunedin, NZ11.2019
Skills
- Time management
- Written and oral communication
- Professionalism and integrity
- Data entry and accuracy
- Independent worker
- Deadline-oriented
Timeline
Bar Duty Manager
The Bog Irish Bar
02.2023 - Current
Senior Checkout Supervisor
New World Centre City
07.2021 - 02.2023
Casino Croupier
Grand Casino
08.2019 - 07.2021
Embroidery Machine Operator
Uptown Art
11.2017 - 07.2019
Bachelor of Design - Graphic Design
Otago Polytechnic
Bachelor of Arts - Cultural Anthropology
University of Otago
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