Shafiya Faizar

• Customer Service: Delivered exceptional service by addressing customer inquiries, providing product information, and resolving issues to enhance the shopping experience.
• Sales Support: Assisted in achieving sales targets through effective merchandising, upselling, and maintaining a visually appealing store environment.
• Inventory Management: Contributed to stock management by performing regular inventory checks, ensuring product availability, and supporting efficient stock replenishment.
• Operational Efficiency: Supported daily store operations, including cashier duties, managing transactions, and ensuring a clean and organized sales floor.
• Team Collaboration: Worked effectively with team members to achieve store goals, maintain high standards of service, and support a positive work environment.
• Visual Merchandising: Assisted in implementing visual merchandising strategies to attract customers and promote sales, enhancing the store's visual appeal.

• Industry Relations: Established robust relationships with industry influencers, securing valuable guest blogging opportunities to expand brand reach and credibility.
• Brand Engagement: Enhanced brand engagement by crafting compelling social media posts and campaigns, driving increased interaction and audience growth.
• Social Media Management: Built a loyal following across social media platforms through consistent posting, authentic engagement, and targeted community interaction strategies.
• Client Relations: Fostered strong client relationships by maintaining clear communication and aligning with design goals to deliver tailored content solutions.
• Brand Recognition: Elevated brand identity through the creation of unique and memorable logos, contributing to enhanced brand recognition and client satisfaction.

• Training & Development: Delivered comprehensive training to few store managers, enhancing their professional skills and ensuring alignment with organizational goals.
• Sales Achievement: Exceeded retail KPIs by 20% through strategic planning, effective execution, and innovative sales techniques.
• Team Leadership: Directed teams of 8-11 members, improving operational efficiency and fostering a culture of excellence through empowerment and support.
• Operations Management: Maintained high standards in stock management, visual merchandising, and loss prevention, ensuring a seamless and superior customer experience.
• Scheduling & Forecasting: Developed effective store schedules based on customer forecasts, employee expertise, and service needs to optimize staffing and service levels.
• Customer Service: Supervised front counter operations, providing knowledgeable responses to product inquiries and enhancing customer satisfaction.

Maternity Leave
November 2023 – August 2024

• Personal Development: Utilized this period to enhance personal and professional skills
• Family Management: Demonstrated exceptional organizational and time-management skills while managing family responsibilities.
• Freelance/Consulting Work (Part-Time): Engaged in part-time freelance projects for HennaByIrfah, providing:

1) Content Creation: Developed and executed social media strategies, creating engaging content that boosted brand presence and audience engagement.

• Developed strong relationships with customers for repeat business and referrals.
• Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.

• Operational Excellence: Ensured seamless day-to-day bakery operations, including inventory management, production scheduling, and supplier coordination.
• Supervised and provided guidance to bakery staff, facilitating efficient task assignment and training of new team members.
• Customer Service Focus: Delivered exceptional customer service, addressing inquiries and concerns to uphold high satisfaction levels and foster repeat business.
• Managed over 250+ customers per day
• Assisted in recruiting, interviewing, hiring, and on boarding of new employees to maintain adequate staffing levels

• Meeting Performance Standards:
• Meet delivery and quality related KPIs consistently.
• Ensuring Process Integrity:
• Maintain accuracy and integrity of process outcomes.
• Delivering Exceptional Service:
• Uphold exceptional standards of customer service consistently.
• Compliance Adherence:
• Adhere strictly to compliance requirements.
• Commitment to Company Values:
• Demonstrate unwavering commitment to upholding company values.

• Classroom Management and Student Progress:
• Managed classroom arrangements to create an optimal learning environment.
• Facilitated student progress tracking to ensure academic advancement.
• Student Leadership Development:
• Led student council activities to nurture leadership skills.
• Fostering student engagement and participation in extracurricular activities.
• Parental and Stakeholder Engagement:
• Cultivated positive relationships with parents and school principals.

• Operations Oversight:
• Oversaw daily bakery operations, including staff supervision, inventory management, and customer service.
• Effectively delegated tasks and responsibilities to team members, ensuring smooth workflow and adherence to quality standards.
• Customer Satisfaction Focus:
• Provided exceptional customer service, resolving inquiries and concerns promptly to enhance customer satisfaction and loyalty.
• Collaborated with management to implement operational improvements and maintain a clean and organized work environment.

• Inventory Management and Visual Presentation:
• Received and inspected incoming shipments of merchandise.
• Organized products in designated storage areas and maintained inventory records.
• Assisted with restocking shelves and collaborated with visual merchandising team to ensure proper product placement.