Shahiza Dean
Auckland,AUK
Summary
I am a Bachelor of Medicine and Surgery student at the University of Auckland, with a strong interest in healthcare and patient well-being. I thrive in roles that require effective communication, organization, and the ability to create a welcoming environment. With experience balancing academic and professional commitments, I am highly adaptable, detail-oriented, and comfortable multitasking in fast-paced settings. Outside of academics, I enjoy diving, surfing, baking, running, reading biographies, and spending time with my cat, Azzy.
Overview
6
6
years of professional experience
Work History
Afternoon Receptionist
Queen Street Physiotherapy
10.2023 - Current
- Managing the front desk area, ensuring efficient appointment scheduling, and assisting patients to rooms.
- Proficient in using Gensolve Practice Manager to streamline physiotherapy clinic operations, including patient scheduling, billing, clinical notes, and administrative tasks.
- Answering phone calls promptly and professionally.
- Processing data entries accurately and efficiently.
- Liaising with ACC and CareWay to coordinate patient care.
- Retrieving and reviewing radiology reports as needed.
- Assisting with the management and distribution of specialist report emails.
- Keeping the general reception area and treatment rooms clean.
Sales Assistant
Refill Nation – Te Atatu
08.2021 - 02.2023
- Assisted customers with prompt and polite support in-person and via telephone
- Helped customers locate products and checked store system for merchandise at other sites
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Used POS system to process sales, returns, online orders, and gift card activations.
Security Event Staff Member
Platform 4 Group
08.2019 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues with patrons
Education
Bachelor of Medicine And Bachelor of Surgery -
University of Auckland
Auckland, NZ12-2030
Post Graduate Diploma - Environmental Management
University of Auckland
Auckland, NZ05-2025
Bachelor of Science - Biological Science
University of Auckland
Auckland05.2024
NZQA Level 3 -
Avondale College
Avondale11.2020
Skills
- Patient care
- Effective communication
- Verbal and written communication
- Office administration
- Excellent written and verbal communication skills
- Ability to plan, organize, and complete work in a timely manner
- Basic computer skills
- Willingness to learn and adapt to challenges,
- Ability to build and maintain positive relationships with colleagues, clients, and patients
- Social perceptiveness
Other
- Netball Waitakere U15 representative player (2017-2018)
Avondale College Premier netball (2016-2019)
Avondale College Sports Academy (2016-2017)
Elizabeth Knox home and hospital Volunteer ( Feb 2021 - Aug 2021) - First Aid Training - St John Ambulance ( Completed Feb 2021)
- SPCA Guardian (2022)
- Volunteer at Repair Cafe helping out with admin/front desk/social media (Started Aug 2023)
- ENVMGT 742 Social Dimensions of Global Environmental Change Class Representative (Semester 1, 2024)
- University of Auckland School of Environment Pacific Postgraduate Research Award Recipient (October, 2024)
- Post Graduate Diploma in Science - Environmental Management awarded with Distinction (December, 2024)
Timeline
Afternoon Receptionist
Queen Street Physiotherapy
10.2023 - Current
Sales Assistant
Refill Nation – Te Atatu
08.2021 - 02.2023
Security Event Staff Member
Platform 4 Group
08.2019 - 01.2021
Bachelor of Medicine And Bachelor of Surgery -
University of Auckland
Post Graduate Diploma - Environmental Management
University of Auckland
Bachelor of Science - Biological Science
University of Auckland
NZQA Level 3 -
Avondale College
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