Shahiza Dean
Auckland
Overview
6
6
years of professional experience
Work History
Afternoon Receptionist
Queen Street Physiotherapy
10.2023 - Current
- Managing the front desk area, ensuring efficient appointment scheduling and assisting patients to rooms.
- Answering phone calls promptly and professionally.
- Processing data entries accurately and efficiently.
- Liaising with ACC and CareWay to coordinate patient care.
- Retrieving and reviewing radiology reports as needed.
- Assisting with the management and distribution of specialist report emails
- Keeping the general reception area and treatment rooms clean,
Sales Assistant
Refill Nation – Te Atatu
08.2021 - 02.2023
- Assisted customers with prompt and polite support in-person and via telephone
- Helped customers locate products and checked store system for merchandise at other sites
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Used POS system to process sales, returns, online orders, and gift card activations.
Security Event Staff Member
Platform 4 Group
08.2019 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues with patrons
Skills
- Excellent written and verbal communication skills
- Ability to plan, organize and complete work in a timely manner
- Excellent teamwork and collaboration abilities
- Basic computer skills
- Willingness to learn and adapt to challenges
- Ability to build and maintain positive relationships with colleagues and clients
- Good problem-solving and conflict resolution skills
- Good problem-solving and conflict resolution skills
- Good problem-solving and conflict resolution skills
- Social Perceptiveness
Other
- Netball Waitakere U15 representative player (2017-2018)
- Avondale College Premier netball (2016-2019)
- Avondale College Sports Academy (2016-2017)
- Elizabeth Knox home and hospital Volunteer ( Feb 2021 - Aug 2021)
- First Aid Training - St John Ambulance ( Completed Feb 2021)
- SPCA Guardian (2022)
- Volunteer at Repair Cafe helping out with admin/front desk/social media (Started Aug 2023)
- ENVMGT 742 Social Dimensions of Global Environmental Change Class Representative (Semester 1, 2024)
- University of Auckland School of Environment Pacific Postgraduate Research Award Recipient (October, 2024)
- ENGMGT 744 Resource Management First in Course Award (Semester 2, 2024)
Timeline
Afternoon Receptionist
Queen Street Physiotherapy
10.2023 - Current
Sales Assistant
Refill Nation – Te Atatu
08.2021 - 02.2023
Security Event Staff Member
Platform 4 Group
08.2019 - 01.2021