Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shail Shah

Papamoa

Summary

I am a motivated and adaptable learner with a passion for personal growth and teamwork. Whether I’m playing, coaching, or umpiring hockey, I bring commitment, communication, and the ability to perform under pressure. These roles have taught me how to lead, listen, and contribute positively to team environments.

My experience in retail has strengthened my customer service skills and shown me the importance of professionalism, patience, and problem-solving. I pride myself on being dependable, quick to learn, and always open to feedback.

Given the opportunity, I can lead in dynamic settings and enjoy taking on challenges that push me to improve. Whether on the field, in the workplace, or in the classroom, I bring energy, focus, and a strong willingness to adapt and succeed.

Overview

1
1
year of professional experience

Work History

Hockey Coach

Papamoa College
05.2025 - Current
  • Establishing a strong team culture by using open communication and promoting teamwork among players.
  • Promoting sportsmanship among players by showing respectful behaviour toward opponents and officials at all times.
  • Increasing player skill levels through individual coaching sessions suited to their strengths and weaknesses.
  • Building a supportive team environment, encouraging collaboration, communication, and respect among players.
  • Enhancing team performance by developing and implementing effective training programs into their trainings.
  • Maintaining a safe place for them to train by enforcing strict rules for safety protocols during practices and games.

Hockey Umpire

Tauranga Hockey
05.2025 - Current


  • Adapting quickly to unforeseen circumstances within games that would require rule enforcement or decision-making by maintaining fairness.
  • Ensuring the game flows by quickly making decisions on penalties and violations that would not waste extra time.
  • Improving players response to my decisions with clear communication of rulings and explanations.
  • Managing conflict resolution among players and coaches by maintaining a respectful environment.
  • Maintaining accurate records of match scores, timesheets, and penalty information for Tauranga Hockey to view.
  • Promoting good sportsmanship among players.

Retail Worker

Papamoa Beach Superette
11.2024 - 02.2025
  • Greeted customers, helped locate items, and suggested viable options for their needs.
  • Restocked the shelves and organised them including, racks and bins for a tidy look.
  • Demonstrated strong communication skills when working with coworkers or helping customers with questions and problems.
  • Used POS system to process sales, returns, online orders, and gift card activations flawlessly with no hassle to the customer.
  • Improved customer satisfaction by providing personalised assistance and product recommendations tailored to their needs.
  • Managed returns and exchanges process smoothly while maintaining high levels of customer satisfaction even during difficult situations.
  • Helped train new employees on store procedures and customer satisfaction, contributing to a respectful team environment.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.


Education

NCEA L2 -

Papamoa College
Papamoa, NZ

Skills

  • Team management
  • Quick thinking
  • Leadership qualities
  • Reliability and punctuality
  • Customer service
  • Teamwork and collaboration

Timeline

Hockey Coach

Papamoa College
05.2025 - Current

Hockey Umpire

Tauranga Hockey
05.2025 - Current

Retail Worker

Papamoa Beach Superette
11.2024 - 02.2025

NCEA L2 -

Papamoa College

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Shail Shah