Summary
Overview
Work History
Education
Skills
Timeline
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Shania Matthews

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Building Apprentice

JD Construction Co
02.2022 - Current
  • Used hand and power tools, instruments and equipment with utmost safety to protect all team members.
  • Completed basic and semi-skilled repairs to buildings around Auckland.
  • Stocked, organized and delivered project supplies.
  • Updated fixtures and painted surfaces.

Front of House Team Member

Restaurant Brands NZ
12.2014 - 11.2019
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Greeted customers and answered inquiries regarding menu items and specials.

Runner

Econowaste
05.2020 - 02.2022


  • Ran through the streets of Auckland helping the Garbage trucks take away people's rubbish.
  • Learnt constantly changing routes.
  • Filled out documentation for each shift on time and with accuracy.

Tickets/Rentals

Asessippi Ski Area And Resort
12.2019 - 04.2020
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Arranged for cleaning and upkeep.
  • Managed payments and billing.
  • Managed multiple tasks in a high-volume environment.
  • Assisted with customers' equipment setups.

Education

High School Diploma -

Orewa College
Orewa, NZ
12.2016

Skills

  • Multitasking Abilities
  • Organizational Skills
  • Troubleshooting Abilities
  • Professional Telephone Demeanour
  • Critical Thinking
  • Good Attitude
  • Active Listening
  • Computer Savvy
  • Calm and Professional Under Pressure

Timeline

Building Apprentice

JD Construction Co
02.2022 - Current

Runner

Econowaste
05.2020 - 02.2022

Tickets/Rentals

Asessippi Ski Area And Resort
12.2019 - 04.2020

Front of House Team Member

Restaurant Brands NZ
12.2014 - 11.2019

High School Diploma -

Orewa College

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Shania Matthews