Shardul Upreti
Auckland CBD,Auckland
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Sales and Warehouse Person
Otahuhu Shoes Center
09.2024 - Current
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Assisted in maintaining clean and organized warehouse, promoting safe work environment.
- Provided exceptional customer service by addressing questions or concerns promptly and professionally regarding orders or shipments.
Front of the House and Kitchen
Butter Chicken Factory
07.2024 - Current
- Answered telephone to make reservations and take orders.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Remembered, recited and promoted variety of menu items.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Maintained knowledge of current promotions and events to provide accurate information to guests.
- Taking orders and maintaining restaurant
- Billing orders
- Packing Uber orders
Customer Service Representative
Khalti Pvt. Ltd.
03.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Merryland College
Biratnagar,Nepal 01.2016 - 12 2017
Bachelor of Applied Management - Business Administration And Management
ATMC
Auckland, AUK02.2026
Skills
- Warehouse Operations
- Supply Chain Optimization
- Materials Management
- Scheduling Coordination
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Decision-Making
- MS Office
- Inventory Management
- Guest satisfaction
- Hospitality Management
- Customer service expertise
- Food safety understanding
- Cash handling proficiency
- Guest Relations
- Customer Relations
- Data Entry
Exploring new places and making new friends
I have a passion for exploring new places and immersing myself in different cultures. I enjoy meeting new people along the way, learning from their experiences, and building connections. This curiosity and openness to new environments allow me to constantly grow, both personally and professionally, as I adapt to different settings and perspectives.
Timeline
Sales and Warehouse Person
Otahuhu Shoes Center
09.2024 - Current
Front of the House and Kitchen
Butter Chicken Factory
07.2024 - Current
Customer Service Representative
Khalti Pvt. Ltd.
03.2023 - 08.2023
Merryland College
01.2016 - 12 2017
Bachelor of Applied Management - Business Administration And Management
ATMC
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