Sharmila Thapa magar
Mount Break Cafe and Bar
Tauranga
4
years of professional experience
Dynamic and reliable professional with a strong background in customer service at Agro Traders Pvt. Ltd. Proven ability to enhance guest experiences and optimize operations. Skilled in cash handling and reservation management, complemented by exceptional interpersonal skills. Committed to maintaining high standards of food safety and professionalism in fast-paced environments.
Work History
Front of House Assistant
1 Year 1 Month- Welcomed and assisted guests, ensuring positive first impressions and satisfaction.
- Managed front desk operations, handling inquiries and reservations efficiently.
- Coordinated seating arrangements to optimize guest flow during peak hours.
- Maintained cleanliness and organization of front-of-house areas to enhance ambiance.
- Assisted customers taking orders and check out.
Customer Service Representative
3 Years 7 Months- Assisted customers in resolving inquiries and issues through effective communication.
- Learned company products and services to provide accurate information to clients.
- Supported team by maintaining organized records of customer interactions and feedback.
- Adapted quickly to new software tools for tracking customer service software.
- Take orders, calculate charges and process billing, payment.
- Check and update warehouse stocks and inventory.
Education
Bachelor in Business Studies (Finance) - Financial Analysis
Skills
Team player attitude
Reliability and punctuality
Food safety
Customer service expertise
Sales experience
Cash handling proficiency
Professional appearance
Reservation management
Strong interpersonal skills
References
Srijana Puri, Mount Break Cafe and Bar
Cafe and Bar Manager
Phone: 022 426 4840
Timeline
Front of House Assistant
Mount Break Cafe and Bar
09.2025 - CurrentRead More
Customer Service Representative
Agro Traders Pvt.ltd
08.2021 - 03.2025Read More
Tribhuvan University
Bachelor in Business Studies (Finance) from Financial Analysis
Read More