Summary
Overview
Work History
Education
Skills
Community & Volunteer Experience
Languages
Accomplishments
Interests
References
Timeline
Generic

Shay Gupta

Auckland,New Zealand

Summary

I am a confident, positive, and energetic individual who loves the concept and excitement of traveling and likes to take on new challenges and experiences whilst working with others. I take any task or duty handed to me with a fully responsible and mature approach and deliver to the best of my ability. Using my expertise with my variety of high school subjects and ongoing university degree I am ready to use the skills I have gained and learned in the various fields I am given an opportunity. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

3
3
years of professional experience

Work History

Front of House Agent

Menzies
Auckland International Airport, Auckland
01.2023 - 05.2024
  • Delivered friendly and efficient customer service by addressing passenger inquiries and concerns.
  • Communicated boarding announcements, managed boarding queues, and assisted passengers with seating arrangements as needed.
  • Provided personalized assistance to passengers, including those with special needs or extra support. Ensured professional handling of customer inquiries, prompt resolution of issues, and a consistently positive and welcoming atmosphere during check-in and boarding.

Sales Assistant

Mahindra Manukau
Manukau, Auckland
03.2022 - 12.2023
  • Greets and engages customers upon entering the Mahindra showroom, ensuring a personalized experience based on their individual requirements.
  • Guided customers in exploring Mahindra vehicles, providing personalized advice and detailed explanations of features tailored to their lifestyle and requirements.
  • Handled every aspect of the purchasing journey including test drives, financing options, and delivery handovers with meticulous attention to detail to ensure a remarkable and pleasant customer experience.

Sales Member

Aelia Duty Free
Auckland International Airport, Auckland
10.2022 - 12.2022
  • Sells a wide range of duty-free products like cosmetics, fragrances, electronics, and souvenirs by actively engaging with customers.
  • Ensured a positive shopping experience through superior customer service by offering product suggestions, addressing inquiries, and efficiently handling transactions.

Sales Assistant

Giltrap Audi
Grey Lynn, Auckland
11.2021 - 02.2022
  • Welcomes and engages customers in the showroom, providing individualized support and guidance during the vehicle selection process.
  • Provides tailored explanations of Audi vehicles' benefits and specifications during test drives to align with customers' preferences and needs.
  • Efficiently organized and executed the entire delivery process, conducting meticulous vehicle handovers that effectively communicated operating procedures, features, and maintenance obligations to customers.
  • Enhances customer satisfaction and loyalty through effective post-sale communication, addressing concerns and questions to foster long-term relationships with customers.

Front of House

Delhi Heights
Botany Downs, Auckland
11.2020 - 02.2021
  • Provided welcoming and valued atmosphere to guests upon their arrival by greeting them warmly with a smile.
  • Enhanced guests' dining experience through personalized recommendations and attentive service for maximum comfort, satisfaction, and enjoyment.

Education

Bachelors - Archiecture

University of Auckland
Auckland, NZ
01-2025

High School Diploma -

ACG Strathallan
Karaka, New Zealand
01-2021

Skills

  • Technological Skills
  • Communication Skills
  • Problem Solving Skills
  • Full Car License
  • Creativity Skills
  • Organisation Skills

Community & Volunteer Experience

Sikh Warriors Sports Club

Auckland, New Zealand Apr 2022 - Present

  • General Manager of the Sikh Warriors Basketball Team. As the manager, I have organised multiple basketball tournaments and leagues. Help run the day-to-day runnings of the club.

IBL (Basketball League)

  • Organized a weekly basketball tournament, handling scheduling, team registrations, and venue management. Oversaw game day logistics, including setup and referee coordination, while maintaining a leaderboard and promoting the event through social media to enhance community engagement and ensure a positive experience for all participants.

Languages

English
Native/ Bilingual
Hindi
Full Professional
Punjabi
Limited

Accomplishments

  • Achieved success as General Manager by leading the team to win multiple basketball tournaments, focusing on strategic planning, player development, and effective teamwork. Fostered a competitive environment that motivated players and enhanced overall performance.
  • Achieved 3rd place in the Design and Technology in 2020, demonstrating strong creativity, technical skills, and effective project execution.
  • Reached the finals in a speech competition, showcasing strong public speaking skills and the ability to engage and persuade an audience effectively.
  • Frequently hosted and served as MC for school assemblies and prize-giving events, demonstrating strong communication skills and the ability to engage and connect with diverse audiences.

Interests

  • Cars
  • Planning and Organisation
  • Volunteering
  • Travelling
  • Sports
  • Gaming

References

References available upon request.

Timeline

Front of House Agent

Menzies
01.2023 - 05.2024

Sales Member

Aelia Duty Free
10.2022 - 12.2022

Sales Assistant

Mahindra Manukau
03.2022 - 12.2023

Sales Assistant

Giltrap Audi
11.2021 - 02.2022

Front of House

Delhi Heights
11.2020 - 02.2021

Bachelors - Archiecture

University of Auckland

High School Diploma -

ACG Strathallan

Similar Profiles

CREATE PROFILE
Shay Gupta