Ye-in Youn
Totara Vale,AUK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks in a fast-paced environment with a high degree of accuracy. Over 9 years of experience in Customer Service roles including 1 year of experience in the airport industry. Excellent interpersonal and communication skills both in English and Korean.
Overview
9
9
years of professional experience
Work History
Front of House Agent
Menzies Aviation
11.2022 - Current
- Provided exceptional Customer Service as per Airline specific standards to ensure customers satisfaction.
- Checked customers' travel documentation with relevant identification to ensure compliance with governing bodies.
- Processed check in, tag baggage & issue boarding passes in compliance with security requirements.
- Boarded customers onto flights whist complying with safety and security procedures.
- Dealt with disruption and irregularities with confidence and composure.
- Assisted special needs passengers throughout the airport.
Administrator
YS International Corp Ltd,.
05.2021 - 11.2022
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
Math Instructor
JEI Learning Centre
02.2015 - 11.2022
- Documented and communicated student progress on course goals to identify areas in need of improvement.
- Prepared high-quality lessons to teach students step-by-step problem-solving methods for each math course.
- Taught up to 6 students per session how to set up and solve all math problems.
- Created course syllabus to clearly communicate expectations and standards for student success.
Korean Language Teacher
The Korean School Of Auckland
02.2015 - 05.2022
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in developing a curriculum to aid better Korean learning for students.
- Maintained energy and enthusiasm in fast-paced environment.
Math Teacher
Cambridge Academy
04.2014 - 03.2015
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Assessed student comprehension through regular quizzes, tests and assignments.
- Provided meaningful math instruction to improve math skills of children.
- Adjusted teaching strategies to meet diverse requirements of individualized support plans.
- Taught subject matter based on information compiled from textbooks, online sites and other educational materials.
Education
Diploma - Tourism And Travel Management
New Zealand School of Tourism
Auckland, NZ03.2020
Bachelor of Science - Mathematics
University of Auckland
Auckland, NZ11.2018
Skills
- Critical Thinking
- Customer Service
- Customer Complaint Resolution
- Time Management
- Strong Communication Abilities
- Stress Management
- Organizational Skills
- Problem-Solving Skills
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Agent
Menzies Aviation
11.2022 - Current
Administrator
YS International Corp Ltd,.
05.2021 - 11.2022
Math Instructor
JEI Learning Centre
02.2015 - 11.2022
Korean Language Teacher
The Korean School Of Auckland
02.2015 - 05.2022
Math Teacher
Cambridge Academy
04.2014 - 03.2015
Diploma - Tourism And Travel Management
New Zealand School of Tourism
Bachelor of Science - Mathematics
University of Auckland
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