SHERIN LATA
Auckland, NZ,Resident Visa_Client # 57035990
Summary
Banking professional with extensive industry experience and a proven ability to build strong client relationships. Known for delivering high customer satisfaction, providing tailored solutions, and ensuring AML/CFT compliance. A positive, results-driven team player committed to supporting business success. Strong communicator and multitasker with organized, detail-oriented approach.
Overview
15
15
years of professional experience
8082
8082
years of post-secondary education
Work History
Quality Assurance Team Lead - Financial Crime Surveillance
Westpac Banking Corporation
Suva, Fiji
01.2021 - 01.2026
- Led a team of 4–5 QA Analysts, improving adherence to AML/CTF policies and internal controls, resulting in a 20% increase in overall QA pass rates.
- Conducted 100+ monthly QA reviews across TMP, WLM, CDD, and ECDD investigations, enhancing case accuracy and reducing rework by 15–25%.
- Delivered structured coaching and performance plans, increasing analyst productivity by 20% and lifting quality benchmark scores above 95%.
- Collaborated with Compliance and stakeholders to refine AML controls and risk frameworks, contributing to a reduction in compliance gaps and audit findings.
- Executed QA control checks with consistently strong outcomes, achieving top-tier QA performance ratings and recognition within the Financial Crime function.
Financial Crime Surveillance Manager (Relief)
Westpac Banking Corporation
Suva, Fiji
01.2024 - 12.2024
- Successfully led a team of 22 analysts in a relieving capacity, ensuring 100% continuity of AML/CTF compliance and operational delivery with no disruption during the transition period.
- Maintained full oversight of surveillance operations, consistently meeting SLA targets and regulatory requirements, with zero escalations or compliance breaches during tenure.
- Delivered accurate and timely stakeholder reporting and operational performance metrics.
- Monitored team performance and workflow allocation, sustaining high productivity levels and quality standards across all case types.
Previous Roles: UMR Analyst | QA Analyst | Financial Crime Analyst | International Payments | Teller & Customer Service
Westpac Banking Corporation
Suva, Fiji
01.2011 - 12.2023
- Delivered exceptional service in CSR and Teller functions, handling 100+ daily customer transactions and enquiries with >95% customer satisfaction and strong focus on accuracy and efficiency.
- Conducted transaction monitoring investigations, sanctions screening, PEP alerts, and adverse media, reviewing 50–100 alerts daily to identify suspicious activity and mitigate financial crime risks in line with AML/CFT requirements.
- Performed CDD, EDD, and ongoing monitoring for individual and corporate clients, SAR/STR reports, ensuring 100% compliance with KYC standards and regulatory obligations.
- Contributed to continuous improvement initiatives, enhancing process efficiency, turnaround times, and service delivery standards.
Education
Master of Business Administration -
University of the South Pacific
Fiji IslandsPostgraduate Diploma in General Managers -
University of the South Pacific
Fiji IslandsPostgraduate Certificate - Human Resources
University of the South Pacific
Fiji IslandsProfessional Diploma of Business Management -
University of the South Pacific
Fiji IslandsSkills
- Customer relationship management
- Financial Crime & AML/CTF Compliance
- Transaction Monitoring & Investigations (KYC, TMP, WLM, CDD/ECDD)
- Quality Assurance & Control Testing
- Risk Management & Regulatory Reporting
- Stakeholder Engagement & Relationship Management
- Leadership, Coaching & Team Development
- Strategic Planning & Problem Solving
Websites
References
- Available upon request
Timeline
Financial Crime Surveillance Manager (Relief)
Westpac Banking Corporation
01.2024 - 12.2024
Quality Assurance Team Lead - Financial Crime Surveillance
Westpac Banking Corporation
01.2021 - 01.2026
Previous Roles: UMR Analyst | QA Analyst | Financial Crime Analyst | International Payments | Teller & Customer Service
Westpac Banking Corporation
01.2011 - 12.2023
Master of Business Administration -
University of the South Pacific
Postgraduate Diploma in General Managers -
University of the South Pacific
Postgraduate Certificate - Human Resources
University of the South Pacific
Professional Diploma of Business Management -
University of the South Pacific