Sheryl Iyer
Pokeno,WKO
Summary
Analytical FCI professional at ASB Bank Ltd with a focus on customer due diligence at different levels and data analysis. Successfully improved compliance standards and operational efficiency through strategic training and risk management. Recognized for resolving intricate issues while upholding high customer satisfaction rates. Skilled in Pega CLM KYC application and enhancing team collaboration.
Overview
26
26
years of professional experience
7
7
Certifications
Work History
FCI Analyst and FCI Associate Analyst
ASB Bank Ltd
2024.04 - Current
- Analyzed data from ASB systems to ensure regulatory compliance with enforcement agencies.
- Strong attention to details.
- Ensured adherence to AML/CFT legislative requirements through enhanced customer due diligence practices.
- Developed risk mindset to identify, escalate, and remediate operational risks effectively.
- Managed updates to standard operating procedures, aligning them with evolving regulatory changes.
- Created Day 2 checking SOP and provided training and ongoing support for new checkers.
- Conducted training sessions for new hires, enhancing team integration and operational efficiency.
- Supported managers in upholding high standards of compliance and operational excellence.
- Assisted managers in resolving customer complaints and addressing quality assurance challenges.
- Provided Compliance reports and daily recalls to ensure SLA's were met when manager was on leave.
- Developed strong risk management focus through completion of required training modules, ACAMS certifications and Udemy courses.
- Strong ability to evolving business needs by taking on additional responsibilities as a trainer, support lead and key go to person for the wider team.
Associate KYC Analyst
ASB Bank Ltd
2020.01 - 2024.04
- Conducted customer due diligence and enhanced customer due diligence reviews across multiple work streams.
- Assisted customer risk team for two+ years in SAR ECDD customer reviews, ensuring adherence to compliance standards and aml/cft act
- Assisted Customer Onboarding Team with Day 2 Checks to ensure onboarding regulatory standards adhered to.
- Reviewed diverse entities to assess compliance, effectively mitigating potential risks.
- Maintained high attention to detail and accuracy in all risk assessments.
- Developed strong risk management focus through completion of required training modules.
- Adapted to evolving business needs, ensuring responsiveness in dynamic environments.
Service Specialist
ASB Bank Ltd
2013.04 - 2019.12
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Identified and prevented fraudulent activities through diligent account monitoring.
- Upskilled general banking teams, offering continuous support within contact centre.
- Communicated and implemented changes regarding new products, services, and operational updates through clear communication.
- Conducted team meetings, service focus discussions, and quarterly health and safety meetings.
- Supported completion of monthly assurance reports to uphold bank policies and procedures.
- Served as a Subject Matter Expert for Card Central and played a key role in the successful rollout to the Manukau Contact Centre.
Customer Service Representative
ASB Bank Ltd
2008.08 - 2013.12
- Held various roles from Customer Service Representative at Contact Centre, Branch Teller, Senior Customer Service Representative, Credit Cards Specialist.
Full Service Banker/Customer Service Representative
First National Bank
, South Africa
2000.01 - 2007.12
- Held many roles from Bank Teller, Commercial Teller, Head Teller, ATM Custodian, Treasury Custodian, Customer Service Representative, Personal Banker, Full Service Banker, Agency Supervisor .
Skills
- Customer Due Diligence
- Ongoing Customer Due Diligence
- Enhanced Customer Due Diligence
- Pega CLM KYC Application, ASB Sirius and Lighthouse
- KYC Review Tool
- Onyx Customer Management
- Data analysis
- Cisco Jabber
- TellerNet
- Individual and Sole trader
- Limited Companies
- Unincorporated and Incorporated Societies
- Family and Charitable Trust
- Full New Zealand Drivers Licence
References
Previous Team Manager: Cookie Sun
Email: Cookie.Sun@asb.co.nz
Accomplishments
ASB Star of the Quarter Nominee (Enterprise Operations) December 2025, September 2025 and March 2025
Certification
Professional Sports Coaching for Support Leaders
Projects
- Merge Duplicate Profile
- ASB Card Central upgrade at contact centre.
- Kiwisaver/ASB Onyx Profile merge
Timeline
FCI Analyst and FCI Associate Analyst
ASB Bank Ltd
2024.04 - Current
Associate KYC Analyst
ASB Bank Ltd
2020.01 - 2024.04
Service Specialist
ASB Bank Ltd
2013.04 - 2019.12
Customer Service Representative
ASB Bank Ltd
2008.08 - 2013.12
Full Service Banker/Customer Service Representative
First National Bank
2000.01 - 2007.12