Sheryl Maafu

• Liaised with community members, recommending resources and programs.
• Assisted in implementation of community support services in alignment with needs.
• Arranged transportation and accompanied patients to doctors' offices and errands.
• Evaluated client progress toward established annual and quarterly goals.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Provided safe mobility support to help tangata move around personal and public spaces.
• Engaged tangata in meaningful conversation, socialisation and activity while providing personal care assistance.
• Supported tangata with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.

• Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.

• Liaised with community members, recommending resources and programs.
• Supported clients in developing goals and social skills, improving individual wellness and productivity.
• Assisted in implementation of community support services in alignment with needs.
• Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Arranged transportation and accompanied patients to doctors' offices and errands.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted patients with self-administered medications.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Kept clients engaged in social networks and communities for personal health and growth.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Communicated well both verbally and in writing with clients, guardians and medical professionals.
• Conferred with supervisor to discuss patient condition and medical care.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Received and resolved average 8 calls each week regarding complaints and problems

• Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
• Planned and hosted on- and off-campus community service activities.
• Advocated for clients for comprehensive service delivery and linkage to community Mental Health services, Oranga Tamariki services of benefits opportunities, and other community agencies.
• Supported clients in developing goals and social skills, improving individual wellness and productivity.
• Liaised with community members, recommending resources and programs.
• Assisted in implementation of community support services in alignment with needs.
• Established networks to increase community awareness of new programs.
• Produced crisis management and intervention plans for communities in need.
• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
• Educated young people about strategies for driving discussions and promoting social changes.
• Became strong advocate for Mental Health and Addictions reform.
• Built partnerships with related organisations to develop support and gain greater attention for important issues.
• Used platform to speak in opposition to Discriminatory problems with client focused and Mana enhancing approaches.
• Developed walk in, open door referral process to maintain long-term patient wellness.

• Created community-oriented counseling program to positively impact mental health and addiction concerns.
• Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
• Evaluated patients based on mental and physical parameters discovered through interviews and standardised assessments.
• Devised and enhanced treatment strategies to promote continued progress.
• Developed team communications and information for multidisciplinary meetings.
• Maintained excellent attendance record, consistently arriving to work on time.
• Mentored newly hired employees to case manage caseload systems.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Coached team members in techniques necessary to complete job tasks.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Participated in cross-functional team-building activities.
• Designed strategic plan for component development practices to support future projects.
• Trained new team members by relaying information on company procedures and safety requirements.
• Improved operations through consistent hard work and dedication.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Successfully maintain clean, valid driver's license and access to reliable transportation.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Delivered community supports and programmes to customer locations within specific timeframes.
• Served customers and followed outlined steps of service.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked closely with networks to maintain optimum levels of communication to effectively and efficiently complete projects.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team-building activities to enhance working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.
• Drove operational improvements which resulted in savings and improved profit margins.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with department or management to achieve result.
• Managed team of 8 employees, overseeing hiring, training, and professional growth of employees

• Ran errands for customers, including shopping, and picking up other necessities.
• Scheduled and accompanied clients to medical appointments.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
• Remained alert to problems or health issues of clients and competently responded.
• Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

• Elevated account management by predicting potential competitive threats and outlining proactive solutions.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.

• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Greeted new customers, discussed specials and took drink orders

Provided long-term residential accommodation for people with intellectual disability, and or mental illness, usually over 16-years-old, who are unable to be supported in their own home.

Vocational support with priority focus on lifestyle and rehabilitation programs.

• Managed and maintained a balanced budget
• Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.

• Engaged with customers in sincere and friendly manner.
• Completed all cleaning, stocking and organising tasks in assigned sales area.
• Built relationships with customers to increase likelihood of repeat business.
• Greeted customers utilizing timely fashion while quickly determining their needs.
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
• Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in appropriate storage room, walk-in refrigerator, freezer or cooler.
• Changed and sanitized all cutting boards, benches and surfaces before beginning new task to avoid cross-contamination.
• Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
• Properly wrapped, boxed, and weighed bakery department products.
• Practiced safe food handling procedures at all times.