Sierra Eason
AUK
Summary
Adaptable professional with proven expertise in customer service, multitasking, and time management. Demonstrates a strong ability to quickly learn and apply dynamic knowledge in new environments. Committed to creating positive customer experiences and continuously enhancing personal skills.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Zoe's Kitchen
Melbourne, Australia
05.2024 - 12.2024
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Supervised work of cashiers, training new team members and monitoring performance.
- Finalized paperwork efficiently for head office.
- Ensured smooth transitions during open and close shifts.
Retail Supervisor
Whitcoulls
Auckland, Pukekohe
09.2023 - 03.2024
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Maintained organised displays through consistent restocking efforts.
- Executed opening and closing procedures efficiently.
- Provided support to in-store and on-call customers.
Second in Command
Home and Kitchen Ltd
Auckland, Pukekohe
08.2018 - 09.2023
- Handled inventory receiving, pricing agreements and internal inventory management.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Guided newly recruited staff through operational protocols and workflows.
- Engaged with vendors at the gift fair to evaluate potential stock options.
Education
Level 3 - Travel And Hospitality
Manukau Institute of Technology
Auckland, NZ01-2017
Skills
- Customer service
- Inventory management and purchasing
- Visual merchandising
- Employee training
- Cash handling
- Sales strategies
Timeline
Retail Supervisor
Zoe's Kitchen
05.2024 - 12.2024
Retail Supervisor
Whitcoulls
09.2023 - 03.2024
Second in Command
Home and Kitchen Ltd
08.2018 - 09.2023
Level 3 - Travel And Hospitality
Manukau Institute of Technology
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