Simranjot Kaur
Auckland,AUK
Summary
Hardworking Supervisor always ready to back up associates and assist with challenging situations. Expert in retail policies, procedures and strategies for maximizing both customer satisfaction and business revenue. Oversees merchandising, security and cashier operations with organized approach.
Overview
2025
2025
years of professional experience
Work History
Fresh Foods Supervisor
Woolworth nz
Manukau , Auckland
2017 - Current
- Directed and supervised daily operations of the fresh food department, including staff scheduling, customer service, inventory control and merchandising.
- Trained new employees on company policies and procedures related to the preparation and handling of fresh foods.
- Responded quickly to any food safety issues that arose in the store.
- Facilitated weekly meetings with team members to discuss upcoming events or initiatives.
- Performed monthly audits of inventory levels against system reports for accuracy.
Online Supervisor
Woolworths
Manukau , Auckland
2022 - Current
- Monitored call volumes and adjusted staffing levels accordingly in order to maintain timely response times.
- Conducted regular meetings with all members of the online customer service team in order to review goals, objectives, successes, challenges, and other topics.
- Recruited qualified candidates for positions within the department when necessary.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Duty Manager
Eden terrace liquor
Eden Terrace , Auckland
05.2024 - 09.2024
- Recruited, trained and supervised new employees in accordance with company policies.
- Ensured compliance with all applicable laws and regulations related to the sale of liquor.
- Checking customer's ID for alcohol sales.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age.
Checkout Supervisor
Supervalue
Papatoetoe , Auckland
2010 - 2015
- Resolved customer complaints in an efficient and courteous manner.
- Developed strategies to improve customer satisfaction levels at the checkout counter.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Verified customer age requirement for alcohol or tobacco purchases.
Lead Teller
Z Energy
Highbook , Auckland
2015 - 2016
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created daily reports detailing sales volumes, profit margins, and cash flow metrics.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checking customer ID for smoke sales
Education
License Controller Qualification
Nz school of food and wine
Manukau, NZ08-2024
Diploma in Baking
MIT
Manukau, NZ10-2017
Diploma in Business
Prime College
Auckland, NZ07-2011
IT And Business
Nis College
Auckland, NZ06-2010
Skills
- Health and safety compliance
- Strong leadership
- Staff Training and Development
- New Employee Training
- Customer Service
- Time Management
- Workplace Safety
Timeline
Duty Manager
Eden terrace liquor
05.2024 - 09.2024
Fresh Foods Supervisor
Woolworth nz
2017 - Current
Online Supervisor
Woolworths
2022 - Current
Checkout Supervisor
Supervalue
2010 - 2015
Lead Teller
Z Energy
2015 - 2016
License Controller Qualification
Nz school of food and wine
Diploma in Baking
MIT
Diploma in Business
Prime College
IT And Business
Nis College