Sofia Hernandez Lopez
Auckland,AUK
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Retail Assistant
H&M Hennes & Mauritz
11.2022 - 01.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Hospitality Worker
Bluebells Cakery
08.2022 - 11.2022
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
- Assisted in setting up and breaking down banquet events.
- Sourced quality vendors to consistently reach highest care standards.
Hospitality Worker
Island Gelato
01.2022 - 06.2022
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
Hospitality Worker
Safran Cafe
03.2021 - 12.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
Education
Bachelor of Arts - Film
University of Auckland
Auckland, NZ06.2024
High School Diploma -
Whangaparaoa College
Stanmore Bay, NZ11.2020
Skills
- Revenue Growth
- Service Contracts
- Retail Support
- Available Nights, Weekends and Holidays
- Item Ticketing and Pricing
- Excellent Written and Verbal Communication
- Speech Clarity
Languages
Spanish
Native or Bilingual
French
Elementary
English
Native or Bilingual
Timeline
Retail Assistant
H&M Hennes & Mauritz
11.2022 - 01.2023
Hospitality Worker
Bluebells Cakery
08.2022 - 11.2022
Hospitality Worker
Island Gelato
01.2022 - 06.2022
Hospitality Worker
Safran Cafe
03.2021 - 12.2021
Bachelor of Arts - Film
University of Auckland
High School Diploma -
Whangaparaoa College
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