Sol Horton-Smith
AUK,Auckland
Summary
Thrives in fast-paced environments, as proven during my time at Gilmours, where I consistently delivered exceptional customer service and handled high-demand products with ease. By efficiently operating cash registers and fostering teamwork, I focused on creating a smoother, more enjoyable shopping experience, enhancing both customer satisfaction and the overall checkout process.
Overview
1
1
year of professional experience
Work History
Checkout Operator
Gilmours
04.2024 - Current
- Skilled in preparing and serving a variety of alcoholic beverages, ensuring exceptional customer satisfaction through quality service and attention to detail
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Waiter / Checkout Operator
Friend of the Farmers Cafe
10.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Freezer Assistant
Gilmours
04.2024 - 07.2024
- Ensured timely replenishment of high-demand products, minimizing out-of-stock situations.
- Supported team members during peak hours, ensuring smooth operations within the frozen department.
- Maintained a clean and organized frozen section, ensuring items were properly sorted and stored.
- Adhered strictly to safety protocols when handling heavy boxes or operating machinery such as electric pallet jacks or forklifts.
- Conducted thorough cleaning routines within the frozen department area, maintaining a sanitary environment compliant with health regulations.
- Contributed to successful sales promotions through creative displays that attracted customers'' attention.
Education
Foundations - Physics, Mathematics, Business, English
University of Auckland
Auckland, NZ06.2025
Skills
Working under pressure
Team work
Operating Cash Registers
Dealing with Customer Complaints
Determined
Task and relationship focused
Friendly
Customer service
Timeline
Checkout Operator
Gilmours
04.2024 - Current
Freezer Assistant
Gilmours
04.2024 - 07.2024
Waiter / Checkout Operator
Friend of the Farmers Cafe
10.2023 - Current
Foundations - Physics, Mathematics, Business, English
University of Auckland
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